Lounge Operations Lead - Premium Customer Experience

Emirates; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Travel benefits

Discounted flights and hotel stays

Healthcare package

Life insurance

Transport benefits

Job summary

Emirates is seeking a Lounge Operations Specialist to drive implementation and continuous improvement of lounge products, services and standards, delivering a consistent premium experience. You will support readiness, performance management and cost optimization across the lounge network while aligning with brand standards.

You will collaborate with internal teams and external suppliers to ensure timely project delivery, strong customer service, and ongoing improvements in quality and efficiency

Qualifications

• Attested degree or honours in a related field.
• Degree in Hospitality Management, Business Management, Aviation Management, Customer Experience, Operations Management, or a related discipline.

Responsibilities

• Monitor and improve lounge service standards, audits and customer feedback to drive corrective actions.
• Lead implementation of lounge products, services and operational enhancements within timelines and budgets.
• Analyse lounge performance metrics including supplier performance and service delivery to identify efficiency gains.
• Maintain operational readiness across the lounge network by monitoring occupancy and equipment condition.
• Manage lounge quality and performance programmes including audits and KPI reporting.
• Develop and improve lounge operating procedures and standards, embedding changes frontline operations.
• Provide operational expertise and liaison across Emirates departments and external suppliers for lounge projects.

Skills

Lounge operations

Quality management

Performance metrics

Stakeholder management

Project coordination

Operational readiness

Customer experience

Education

Attested degree or honours

Degree in Hospitality Management / Aviation Management / Operations Management

Job description

Emirates is seeking a Lounge Operations Specialist to drive implementation and continuous improvement of lounge products, services and standards, delivering a consistent premium experience. You will support readiness, performance management and cost optimization across the lounge network while aligning with brand standards.

You will collaborate with internal teams and external suppliers to ensure timely project delivery, strong customer service, and ongoing improvements in quality and efficiency