Logistics Supervisor, Logistics Supervisor

Amazon Inc.; Dubai; On-site; AED 134,000 - 234,000; Full time

Job summary

Amazon Inc. Dubai is seeking an experienced Logistics Supervisor to drive innovation and execution in a busy transportation network. You will oversee daily operational duties at the delivery station and ensure shipments meet operational KPIs.

The role involves supervising logistics staff, coaching performance, interviewing candidates, and coordinating with service providers. You will track workflows, report on site performance, and mentor new associates.

Qualifications

• Experience in warehouse operations.
• Experience in logistics.

Responsibilities

• Supervise logistics assistants, coordinators and delivery associates to meet KPIs.
• Coach staff, monitor performance and drive improvements with other departments.
• Interview candidates for associate roles.
• Brief and monitor drivers' and associates' workload; track daily metrics.
• Assist Operations Manager with reporting on site performance.
• Train and mentor new associates; resolve process-related issues.
• Be flexible with shifts and overtime when required.
• Resource the function for training needs, absences and performance management.

Skills

Experience in warehouse operations

Experience in logistics

Education

Bachelor's degree or equivalent in a related field

Job description

Job Description :

To help us maintain our high standards of service, we are seeking an experienced and accomplished Logistics Supervisor, to drive both innovation and execution in our busy Transportation network.

Your responsibilities:

• First and foremost, support the overall, daily management of operational duties.
• You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
• You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
• You will be expected to interview candidates for associate roles.
• You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you'll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.
• In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you'll follow-up on and resolve any process-related issues as and when required, the role will include physical activities such as pushing carts with up to 100 pound of weight, and lifting packages with up to 15 kg of weight.
• You are expected to be flexible to work in different shifts and to do overtime when needed.
• Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

Basic Qualifications :

• Experience in warehouse operations
• Experience in logistics

Preferred Qualifications :

• Experience with planning, performance metrics, and process improvement
• Bachelor's degree or equivalent in a related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.