Logistics Supervisor

Amazon; Sharjah; On-site; AED 144,000 - 216,000; Full time

Job summary

Amazon in Sharjah, United Arab Emirates is seeking an Operations Supervisor to support daily management of logistics duties. You will deputize for the Operations Manager, supervise a team of delivery associates, and work with supporting departments to improve processes and KPIs.

You will interview candidates, monitor workloads, and track daily metrics to report on site performance. Flexibility for shifts and overtime is required to meet targets.

Qualifications

• Bachelor's degree in supply chain/logistics or related field.
• Experience with planning, performance metrics, and process improvement.
• Experience managing teams.

Responsibilities

• Deputize for the Operations Manager when required.
• Supervise logistics assistants, coordinators and delivery associates.
• Monitor performance and coach team members; partner with support departments.
• Interview candidates for associate roles.
• Brief and monitor workload; ensure administrative tasks are completed accurately.
• Track workflows and daily metrics to report site performance.

Skills

Planning

Performance metrics

Team leadership

Education

Bachelor's degree in supply chain/logistics or related field

Tools

Data analysis

Job description

Job Description :

Your responsibilities:

First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you'll step in on their behalf where necessary.

You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.

You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.

You will be expected to interview candidates for associate roles.

You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you'll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.

In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you'll follow-up on and resolve any process-related issues as and when required.

You are expected to be flexible to work in different shifts and to do overtime when needed.

Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

Basic Qualifications :

• Bachelor's degree in supply chain/logistics or related field
• Experience with planning, performance metrics, and process improvement
• Experience managing teams

Preferred Qualifications :

• Experience in logistics
• Experience with data analysis

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