Logistics Supervisor

Amazon Inc.; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Q Express Documents Transport LLC - Dubai South Branch is seeking an Operations Supervisor to deputize for the Operations Manager and oversee daily logistics and delivery operations in Dubai South. You will supervise coordinators, assistants, and delivery associates to ensure shipments meet KPIs and safety standards.

You will mentor staff, monitor workflows, and partner with other departments to improve processes.

Qualifications

• Experience leading logistics teams.
• Ability to plan operations and monitor KPIs.
• Experience with process improvement initiatives.
• Strong coaching and mentoring skills.
• Analytical mindset with data-driven decision making.

Responsibilities

• Support the daily management of operational duties and deputize for the Operations Manager as needed.
• Prioritize safety at the delivery station and supervise staff to meet KPIs.
• Monitor performance of coordinators and associates; coach and develop the team.
• Collaborate with supporting departments to improve logistics processes and service provider performance.
• Interview candidates for associate roles and support workload planning for drivers and staff.
• Measure workflows and daily metrics; assist with tracking, trending and reporting on site performance.
• Train and mentor new associates; follow up on process-related issues.
• Be flexible to work different shifts and overtime when required; help with resourcing the function.

Skills

Team leadership

Planning & metrics

Process improvement

Coaching

Data analysis

Job description

Job ID: 10563424 | Q Express Documents Transport LLC - Dubai South Branch - L14

Your responsibilities:
First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.
You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
You will be expected to interview candidates for associate roles.
You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.
In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.
You are expected to be flexible to work in different shifts and to do overtime when needed.
Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

Basic Qualifications

• Experience managing teams
• Experience with planning, performance metrics, and process improvement

Preferred Qualifications

• Experience in logistics
• Experience with data analysis

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.