Logistics Supervisor

Q Express Documents Transport LLC - Dubai South Branch - L14; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Q Express Documents Transport LLC - Dubai South Branch - L14 in Dubai seeks an Operations Supervisor to help manage daily logistics and team performance. You will deputize for the Operations Manager and drive safety, while coordinating with service providers to meet KPIs.

The role requires strong people management, data analysis, and the ability to plan workloads across shifts, including overtime. A proactive approach to process improvement is essential.

Qualifications

• Experience managing teams
• Experience with planning, performance metrics, and process improvement
• Experience in logistics
• Experience with data analysis

Responsibilities

• Deputize for the Operations Manager and oversee daily operational duties
• Prioritize safety at the delivery station and supervise logistics staff
• Monitor performance and coach coordinators/associates; collaborate with supporting departments to improve processes
• Interview candidates for associate roles; brief and monitor workloads; track workflows and daily metrics
• Assist with training and mentoring new associates; resolve process-related issues; adapt to different shifts and overtime; support staffing and productivity

Skills

Team management

Planning

Performance metrics

Process improvement

Logistics

Data analysis

Job description

Responsibilities

First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.
You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
You will be expected to interview candidates for associate roles.
You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.
In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.
You are expected to be flexible to work in different shifts and to do overtime when needed.
Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

• Experience managing teams
• Experience with planning, performance metrics, and process improvement
• Experience in logistics
• Experience with data analysis

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