Logistics & Customer Service Administrator - Dubai

Gulf Agency Company; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Gulf Agency Company (GAC) in Dubai is seeking a Customer Service Administrator to join our logistics support team. You will manage import/export scheduling, prepare customs documents, and track shipments while delivering top-tier service to our customers.

You will coordinate with departments, maintain records, and respond quickly to requests, ensuring accurate documentation and timely resolution. A university degree in logistics or shipping is preferred, and MS Office proficiency is essential.

Qualifications

• Graduate with a university degree, preferably with a diploma in logistics or shipping.
• Valid UAE driver's license is preferred.
• Experience in a Free Zone-based logistics or shipping company is a major advantage.
• Proficient in MS Office applications and adept at learning new software.
• Customer-oriented with excellent telephone etiquette.

Responsibilities

• Coordinate import and export shipments based on customer needs and priorities.
• Process principal orders through the company's system.
• Prepare export and import customs documentation in line with applicable customs regulations.
• Coordinate daily schedules with operations teams and share transport requirements on time.
• Track shipments until they reach their destination.
• Escalate complaints and service-related issues promptly.
• Respond promptly to customer requests and help ensure timely resolution and customer satisfaction.
• Maintain accurate and organized records so required information is available when needed.
• Communicate clearly and effectively with internal teams and stakeholders.

Skills

Customer service

Logistics coordination

Communication

Documentation handling

Scheduling

Education

University degree or diploma in logistics/shipping

Tools

MS Office

Job description

Gulf Agency Company (GAC) in Dubai is seeking a Customer Service Administrator to join our logistics support team. You will manage import/export scheduling, prepare customs documents, and track shipments while delivering top-tier service to our customers.

You will coordinate with departments, maintain records, and respond quickly to requests, ensuring accurate documentation and timely resolution. A university degree in logistics or shipping is preferred, and MS Office proficiency is essential.