Customer Service Administrator

GAC; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Gulf Agency Company (GAC) in Dubai is seeking a Customer Service Administrator to join our logistics support team. You will manage import/export scheduling, prepare customs documents, and track shipments while delivering top-tier service to our customers.

You will coordinate with departments, maintain records, and respond quickly to requests, ensuring accurate documentation and timely resolution. A university degree in logistics or shipping is preferred, and MS Office proficiency is essential.

Qualifications

• Graduate with a university degree, preferably with a diploma in logistics or shipping.
• Valid UAE driver's license is preferred.
• Experience in a Free Zone-based logistics or shipping company is a major advantage.
• Proficient in MS Office applications and adept at learning new software.
• Customer-oriented with excellent telephone etiquette.

Responsibilities

• Coordinate import and export shipments based on customer needs and priorities.
• Process principal orders through the company's system.
• Prepare export and import customs documentation in line with applicable customs regulations.
• Coordinate daily schedules with operations teams and share transport requirements on time.
• Track shipments until they reach their destination.
• Escalate complaints and service-related issues promptly.
• Respond promptly to customer requests and help ensure timely resolution and customer satisfaction.
• Maintain accurate and organized records so required information is available when needed.
• Communicate clearly and effectively with internal teams and stakeholders.

Skills

Customer service

Logistics coordination

Communication

Documentation handling

Scheduling

Education

University degree or diploma in logistics/shipping

Tools

MS Office

Job description

Join our Customer Service team in Dubai as a Customer Service Administrator.

As our Customer Service Administrator in Dubai (DWC), you will execute logistic administrative functions, coordinate documentation flow between departments, and provide top-tier service to our customers. You will be responsible for scheduling imports and exports, processing customs and documentation, and shipment tracking.

What will your day at GAC look like?

• Coordinate import and export shipments based on customer needs and priorities.
• Process principal orders through the company's system.
• Prepare export and import customs documentation in line with applicable customs regulations.
• Coordinate daily schedules with operations teams and share transport requirements on time.
• Track shipments until they reach their destination.
• Escalate complaints and service-related issues promptly.
• Respond promptly to customer requests and help ensure timely resolution and customer satisfaction.
• Maintain accurate and organized records so required information is available when needed.
• Communicate clearly and effectively with internal teams and stakeholders.

Job requirements

What are we looking for?

Graduate with a university degree, preferably with a diploma in logistics or shipping.

Valid UAE driver's license is preferred.

Previous experience in a Free Zone-based logistics or shipping company is a major advantage.

Proficient in MS Office applications and adept at learning new software.

Customer-oriented with excellent telephone etiquette.

What's in it for you?

This is your chance to become part of the global GAC team which has been providing professional shipping, logistics and marine services since 1956. Everything we do is guided by the GAC Spirit, built on mutual loyalty between management and staff, and a belief in the value of our people as individuals - not just for the jobs they do.

With more than 7,500 colleagues in 300 strategically located offices in more than 50 countries around the world, we focus on quality, safety and sustainability with a human touch. Emphasising a long-term approach, innovation and ethics, our flexible and integrated portfolios are designed to work within and support our customers' operations.