Logistics: Customer Process Management Intern

Mercedes Benz Mainz; Dubai; On-site; AED 20,000 - 36,000; Full time

Job summary

Mercedes-Benz Group is seeking a dedicated Customer Process Management Intern for our Regional Logistics Center in the Middle East. You will support daily customer process activities, process orders and shipments, and help ensure accurate documentation and data processing across systems.

You will coordinate invoices, shipping documents, backorders, and claims, while learning the interaction between RLC and GLC and General Distributors. Fluent English required; Arabic and German a plus.

Qualifications

• Minimum Bachelor's degree in Business Administration or a similar field.
• Superior knowledge of all Microsoft Office applications, especially Microsoft Excel, PowerPoint and Word.
• Willingness to learn about the interaction and processes of RLC with GLC, and with the General Distributors.
• Team-oriented, motivated, reliable and dedicated, with the ability to add value to the team.
• Fluent in spoken and written English, preferably including technical English terms. Arabic and German are a plus

Responsibilities

• Fulfilment of Customer Orders
• Process customer orders and follow up on special-handling parts.
• Process One Time Deal (OTD) orders with agreed prices and follow up.
• Escalate backorders.
• Complaint Management and Claim Settlement: Process claims.
• Coordinate with other departments on claim-related matters.
• Process credit or debit notes based on the merits of the claim.
• Invoicing Procedures and Export Documentation: Prepare the necessary invoices to be dispatched with the goods.
• Prepare supporting export documentation.
• Backorder Management: Permanently monitor customer backorder levels.
• Update General Distributors about the backorder situation and delivery times.
• Escalate parts required urgently.
• Inform General Distributors about critical and bottleneck parts.
• System Maintenance: Update and correct prices in the system.
• Create parts in the system.
• Inform customers about system-cancelled line items.
• Re-order backorders to GLC based on the order type.

Skills

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

English language

Education

Bachelor's degree in Business Administration

Job description

Mercedes-Benz Group is seeking a dedicated Customer Process Management Intern for our Regional Logistics Center in the Middle East. You will support daily customer process activities, process orders and shipments, and help ensure accurate documentation and data processing across systems.

You will coordinate invoices, shipping documents, backorders, and claims, while learning the interaction between RLC and GLC and General Distributors. Fluent English required; Arabic and German a plus.