Logistics Customer Process Intern: Orders, Invoicing & Backorders

Mercedes-Benz Group; Dubai; On-site; AED 13,000 - 20,000; Full time

Job summary

Mercedes-Benz Group is seeking a Customer Process Management Intern to support daily activities, including order entry, invoicing, export documentation and backorder monitoring for General Distributors in the Middle East. The role involves coordinating with external providers to ensure timely processing and ongoing reporting improvements.

Candidates should have a Bachelor’s degree in Business Administration, strong MS Office skills, and a willingness to learn RLC/GLC processes.

Qualifications

• Bachelor's degree required.
• Strong MS Office knowledge (Excel, PowerPoint, Word).
• Willingness to learn RLC/GLC processes and general workflows.
• Team-oriented, reliable and dedicated with a willingness to contribute.
• Fluent in English; Arabic and German are a plus.

Responsibilities

• Fulfilment of customer orders and tracking of special-handling parts.
• Process claims and coordinate with other departments on claim matters.
• Prepare invoices and export documents for dispatch with goods.
• Monitor backorder levels and update distributors on delivery times.
• Maintain and update prices in the system and recreate backorders as needed.

Skills

Microsoft Office

Excel

PowerPoint

Word

English proficiency

Education

Bachelor's degree in Business Administration

Job description

Mercedes-Benz Group is seeking a Customer Process Management Intern to support daily activities, including order entry, invoicing, export documentation and backorder monitoring for General Distributors in the Middle East. The role involves coordinating with external providers to ensure timely processing and ongoing reporting improvements.

Candidates should have a Bachelor’s degree in Business Administration, strong MS Office skills, and a willingness to learn RLC/GLC processes.