Customer Process Management Internship

Mercedes-Benz Group; Dubai; On-site; AED 13,000 - 20,000; Full time

Job summary

Mercedes-Benz Group is seeking a Customer Process Management Intern to support daily activities, including order entry, invoicing, export documentation and backorder monitoring for General Distributors in the Middle East. The role involves coordinating with external providers to ensure timely processing and ongoing reporting improvements.

Candidates should have a Bachelor’s degree in Business Administration, strong MS Office skills, and a willingness to learn RLC/GLC processes.

Qualifications

• Bachelor's degree required.
• Strong MS Office knowledge (Excel, PowerPoint, Word).
• Willingness to learn RLC/GLC processes and general workflows.
• Team-oriented, reliable and dedicated with a willingness to contribute.
• Fluent in English; Arabic and German are a plus.

Responsibilities

• Fulfilment of customer orders and tracking of special-handling parts.
• Process claims and coordinate with other departments on claim matters.
• Prepare invoices and export documents for dispatch with goods.
• Monitor backorder levels and update distributors on delivery times.
• Maintain and update prices in the system and recreate backorders as needed.

Skills

Microsoft Office

Excel

PowerPoint

Word

English proficiency

Education

Bachelor's degree in Business Administration

Job description

Aufgaben

We are looking for a highly professional, motivated and dedicated candidate to join our Regional Logistics Center. The Customer Process Management Intern will be involved in accomplishing and controlling all the daily Customer Process activities including the entire invoices and shipping documents as well as all necessary measures for data processing in the available systems with the objective of accurate documentation of incoming and outgoing flow of goods in RLC. Enter and follow up customer’s orders and shipments for General Distributors (GD) in the Middle East. Arrange for invoices and proper shipping documents. Settlement of claims and update information in system. Cocoordinating external service providers regarding shortest possible order-processing and transportationtimes. Further development of the existing reporting of Backorder status to General Distributors. Setting up special processes for smooth flow of in-house procedures.

Your Responsibilities:

Fulfilment of Customer Orders

• Process customer orders and follow up on special-handling parts.


• Process One Time Deal (OTD) orders with agreed prices and follow up.


• Escalate backorders.

Complaint Management and Claim Settlement

• Process claims.


• Coordinate with other departments on claim-related matters.


• Process credit or debit notes based on the merits of the claim.

Invoicing Procedures and Export Documentation

• Prepare the necessary invoices to be dispatched with the goods.


• Prepare supporting export documentation.

Backorder Management

• Permanently monitor customer backorder levels.


• Update General Distributors about the backorder situation and delivery times.


• Escalate parts required urgently.


• Inform General Distributors about critical and bottleneck parts.

System Maintenance

• Update and correct prices in the system.


• Create parts in the system.


• Inform customers about system-cancelled line items.


• Re-order backorders to GLC based on the order type.

Qualifikationen

Your Profile:

• Minimum Bachelor's degree in Business Administration or a similar field.


• Superior knowledge of all Microsoft Office applications, especially Microsoft Excel, PowerPoint and Word.


• Willingness to learn about the interaction and processes of RLC with GLC, and with the General Distributors.


• Team-oriented, motivated, reliable and dedicated, with the ability to add value to the team.


• Fluent in spoken and written English, preferably including technical English terms. Arabic and German are a plus