Logistics Customer Process Intern

Mercedes Benz; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

Mercedes-Benz in Abu Dhabi is seeking a Customer Process Management Intern to support daily order processing, invoicing and export documentation for General Distributors in the Middle East, ensuring accurate documentation and timely shipment processing.

You will enter and track customer orders, coordinate with external service providers, monitor backorders, assist with claims, and help enhance reporting on backorder status while learning how RLC interacts with GLC and the regional distribution

Qualifications

• Bachelor's degree in Business Administration or similar field.
• Strong knowledge of Microsoft Office applications, especially Excel, PowerPoint and Word.
• Willingness to learn about RLC and GLC processes with General Distributors.
• Team-oriented, reliable and dedicated with value-add mindset.
• Fluent in spoken and written English; Arabic and German a plus.

Responsibilities

• Process customer orders and follow up on special-handling parts.
• Process One Time Deal (OTD) orders with agreed prices and follow up.
• Escalate backorders.
• Prepare necessary invoices and export documentation.
• Update General Distributors about backorder status and delivery times.
• Maintain prices in the system and create parts in the system.

Skills

English fluency

Teamwork

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

PowerPoint

Word

Job description

Mercedes-Benz in Abu Dhabi is seeking a Customer Process Management Intern to support daily order processing, invoicing and export documentation for General Distributors in the Middle East, ensuring accurate documentation and timely shipment processing.

You will enter and track customer orders, coordinate with external service providers, monitor backorders, assist with claims, and help enhance reporting on backorder status while learning how RLC interacts with GLC and the regional distribution