Customer Process Management Internship

Mercedes Benz; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

Mercedes-Benz in Abu Dhabi is seeking a Customer Process Management Intern to support daily order processing, invoicing and export documentation for General Distributors in the Middle East, ensuring accurate documentation and timely shipment processing.

You will enter and track customer orders, coordinate with external service providers, monitor backorders, assist with claims, and help enhance reporting on backorder status while learning how RLC interacts with GLC and the regional distribution

Qualifications

• Bachelor's degree in Business Administration or similar field.
• Strong knowledge of Microsoft Office applications, especially Excel, PowerPoint and Word.
• Willingness to learn about RLC and GLC processes with General Distributors.
• Team-oriented, reliable and dedicated with value-add mindset.
• Fluent in spoken and written English; Arabic and German a plus.

Responsibilities

• Process customer orders and follow up on special-handling parts.
• Process One Time Deal (OTD) orders with agreed prices and follow up.
• Escalate backorders.
• Prepare necessary invoices and export documentation.
• Update General Distributors about backorder status and delivery times.
• Maintain prices in the system and create parts in the system.

Skills

English fluency

Teamwork

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

PowerPoint

Word

Job description

Job description

Aufgaben

Your Purpose:

We are looking for a highly professional, motivated and dedicated candidate to join our Regional Logistics Center. The Customer Process Management Intern will be involved in accomplishing and controlling all the daily Customer Process activities including the entire invoices and shipping documents as well as all necessary measures for data processing in the available systems with the objective of accurate documentation of incoming and outgoing flow of goods in RLC. Enter and follow up customer's orders and shipments for General Distributors (GD) in the Middle East. Arrange for invoices and proper shipping documents. Settlement of claims and update information in system. Cocoordinating external service providers regarding shortest possible order-processing and transportationtimes. Further development of the existing reporting of Backorder status to General Distributors. Setting up special processes for smooth flow of in-house procedures.

Your Responsibilities:

Fulfilment of Customer Orders

• Process customer orders and follow up on special-handling parts.
• Process One Time Deal (OTD) orders with agreed prices and follow up.
• Escalate backorders.

Complaint Management and Claim Settlement

• Process claims.
• Coordinate with other departments on claim-related matters.
• Process credit or debit notes based on the merits of the claim.

Invoicing Procedures and Export Documentation

• Prepare the necessary invoices to be dispatched with the goods.
• Prepare supporting export documentation.

Backorder Management

• Permanently monitor customer backorder levels.
• Update General Distributors about the backorder situation and delivery times.
• Escalate parts required urgently.
• Inform General Distributors about critical and bottleneck parts.

System Maintenance

• Update and correct prices in the system.
• Create parts in the system.
• Inform customers about system-cancelled line items.
• Re-order backorders to GLC based on the order type.

Qualifikationen

Your Profile:

• Minimum Bachelor's degree in Business Administration or a similar field.
• Superior knowledge of all Microsoft Office applications, especially Microsoft Excel, PowerPoint and Word.
• Willingness to learn about the interaction and processes of RLC with GLC, and with the General Distributors.
• Team-oriented, motivated, reliable and dedicated, with the ability to add value to the team.
• Fluent in spoken and written English, preferably including technical English terms. Arabic and German are a plus