Logistics Customer Experience Specialist

Tanqeeb; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

Tanqeeb is seeking a Customer Service Executive Logistics to manage customer communications related to shipments, deliveries, and logistics operations, ensuring timely updates and high service quality.

This permanent role located in Dubai involves coordinating with planning, dispatch, warehouse, and transport teams to resolve issues, handle escalations, and maintain accurate shipment records for optimal customer satisfaction.

Qualifications

• Bachelor's degree in business administration or related field.
• 1–4 years of experience in customer service, preferably in logistics or transportation.
• Experience with shipment tracking or transport coordination is an advantage.

Responsibilities

• Manage customer communication and provide timely updates on shipment and delivery status.
• Handle customer queries related to logistics operations, delays, and service issues.
• Address and resolve escalations in coordination with internal operations and transport teams.
• Ensure accurate and proactive communication regarding delivery timelines and exceptions.
• Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution.
• Maintain high standards of service quality and customer satisfaction.
• Track shipments and provide real-time updates to customers as required.
• Maintain records of customer interactions, complaints, and resolutions.
• Identify recurring issues and support process improvements.
• Ensure adherence to service level agreements (SLAs) and company policies.

Skills

Communication

Customer handling

Problem solving

Logistics coordination

Multitasking

MS Office

Education

Bachelor's degree in business administration

Logistics / Supply Chain related

Tools

MS Office

Logistics tracking systems

Job description

Tanqeeb is seeking a Customer Service Executive Logistics to manage customer communications related to shipments, deliveries, and logistics operations, ensuring timely updates and high service quality.

This permanent role located in Dubai involves coordinating with planning, dispatch, warehouse, and transport teams to resolve issues, handle escalations, and maintain accurate shipment records for optimal customer satisfaction.