Lobby Concierge — Elevate Guest Experience & Services

The Ritz-Carlton; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi seeks a Front of House professional to engage guests in the lobby area, coordinating with outlets to enhance the service experience and fulfill special requests with care and professionalism.

You will respond to guest needs, share local area knowledge, and liaise with Bellstaff, Housekeeping, and F&B to ensure seamless service delivery and guest satisfaction.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Engage hotel guests to enhance the service experience in lobby outlets and respond to guest requests by arranging services.
• Respond to special requests (e.g., transportation, reservations, dry cleaning) and follow up to ensure satisfaction.
• Gather local area knowledge to inform guests about amenities and events, and provide directions or recommendations.
• Coordinate with appropriate departments (e.g., Bellperson, Housekeeping, F&B) to resolve guest calls or requests.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton in Abu Dhabi seeks a Front of House professional to engage guests in the lobby area, coordinating with outlets to enhance the service experience and fulfill special requests with care and professionalism.

You will respond to guest needs, share local area knowledge, and liaise with Bellstaff, Housekeeping, and F&B to ensure seamless service delivery and guest satisfaction.