Luxury Guest Experience Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Ras Al Khaimah, United Arab Emirates is seeking a Guest Experience Expert.

This full-time, non-management role focuses on delivering the Gold Standard experience, guiding guests through their stay, and performing a hands-on service model to ensure lasting memories. You will process requests, assist with daily operations, and share local highlights while upholding safety, confidentiality, and professional appearance.

Qualifications

• High school diploma or GED equivalent is required.
• No related work experience.
• No supervisory experience.

Responsibilities

• Guest Experience Experts take initiative to deliver a wide range of services guiding guests through their stay.
• They are empowered to move about their space and do what needs to be done.
• Process operational needs, address guest requests, complete reports, and share local highlights as part of the guest experience.
• Maintain safety, follow policies, protect assets, uphold quality standards, and ensure professional appearance and communication.
• Guest Experience Experts stay on their feet and perform hands-on tasks (lift, carry, push, pull, and place objects ≤ 10 pounds).

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Ras Al Khaimah, United Arab Emirates is seeking a Guest Experience Expert.

This full-time, non-management role focuses on delivering the Gold Standard experience, guiding guests through their stay, and performing a hands-on service model to ensure lasting memories. You will process requests, assist with daily operations, and share local highlights while upholding safety, confidentiality, and professional appearance.