Lobby Ambassador

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island in Ras Al Khaimah invites applications for a Lobby Ambassador – Resort Tower. You will be the guest-facing presence in the lobby, welcome guests, and create memorable interactions throughout their journey.

The role requires exceptional hospitality, English fluency, and the ability to multitask under pressure. You will promote resort experiences, assist VIP guests, and collaborate with multiple teams to personalise service.

Qualifications

• Previous experience in hospitality, guest services, or customer-facing roles preferred.
• Exceptional interpersonal, communication, and relationship-building skills.
• Warm, approachable personality with a professional appearance.
• Ability to multitask and remain calm under pressure.
• Fluency in English; additional languages are a plus.
• Knowledge of luxury service standards and guest etiquette.
• Standing for extended periods and occasional outdoor work.
• Prior experience and training with Forbes Travel Guide standards.

Responsibilities

• Serve as a prominent guest-facing presence within the Resort Tower lobby, welcoming and engaging guests throughout their journey.
• Create memorable and personalized guest interactions that enhance overall guest satisfaction and loyalty.
• Proactively identify guest needs, preferences, and service opportunities.
• Establish rapport with guests through genuine conversation, confidence, and exceptional hospitality.
• Act as a luxury service ambassador by promoting resort experiences, amenities, dining venues, entertainment offerings, and unique experiences.
• Escort and engage VIPs, repeat guests, gaming guests, and distinguished visitors.
• Collaborate with Front Office, Concierge, Guest Services, Private Access, Transportation, Food & Beverage, and other operation teams to personalize guest experiences.
• Monitor lobby activity and provide support in managing guest flow and service recovery situations.
• Anticipate operational challenges and take ownership of service opportunities before escalation.
• Support special events, VIP programs, activations, and lobby experiences.
• Maintain exceptional visibility, professionalism, and engagement throughout assigned shifts.
• Consistently demonstrate Forbes Five-Star service standards and Wynn luxury hospitality behaviors.
• Act as a role model for guest engagement and service excellence within the Front Office team.

Skills

Hospitality experience

Guest services

Customer-facing roles

English language

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Lobby Ambassador – Resort Tower to join theresort’s Front Office Resort Tower team.

The primary duties and responsibilities of this role are:

Serve as a prominent guest-facing presence within the Resort Tower lobby, welcoming and engaging guests throughout their journey.

Create memorable and personalized guest interactions that enhance overall guest satisfaction and loyalty.

Proactively identify guest needs, preferences, and service opportunities.

Establish rapport with guests through genuine conversation, confidence, and exceptional hospitality.

Act as a luxury service ambassador by promoting resort experiences, amenities, dining venues, entertainment offerings, and unique experiences.

Escort and engage VIPs, repeat guests,gamingguests, and distinguished visitors.

Collaborate with Front Office, Concierge, Guest Services,Private Access, Transportation, Food & Beverage, and any other operationteams to personalize guest experiences.

Monitor lobby activity and provide support in managing guest flow and service recovery situations.

Anticipate operational challenges and take ownership of service opportunities before escalation.

Support special events, VIP programs, activations, and lobby experiences.

Maintain exceptional visibility, professionalism, and engagement throughout assigned shifts.

Consistently demonstrate Forbes Five-Star service standards and Wynn luxury hospitality behaviors.

Act as a role model for guest engagement and service excellence within the Front Office team.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Previous experience in hospitality, guest services, or customer-facing roles preferred.

Exceptional interpersonal, communication, and relationship-building skills.

Warm, approachable personality with a professional appearance.

Ability to multitask and remain calm under pressure.

Fluency in English; additional languages are a plus.

Knowledge of luxury service standards and guest etiquette.

Standing for extended periods and occasional outdoor work (e.g., greeting at entrances).

Prior experience and trainingwithForbes Travel Guide standards.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.