Lobby Ambassador

Fairmont Hotels & Resorts; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Employee Discounts

Dining Discounts

Wellness Discounts

Job summary

Fairmont Dubai seeks a Guest Experience team member to greet guests, assist with luggage, and guide visitors through the hotel with warmth and local hospitality.

Reporting to the Guest Experience Manager, you will uphold brand standards, engage with guests, and contribute to a memorable stay while maintaining professional grooming and flexible hours.

Qualifications

• 2 years minimum experience in customer service is an asset.
• Outstanding guest services skills, professional presentation and communication.
• Ability to handle multiple tasks in a fast-paced environment while remaining calm.
• Flexible in terms of working hours.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Impeccable grooming.

Responsibilities

• Greet every guest entering and exiting the hotel.
• Assist guests with luggage and directions to the Front Desk.
• Welcome guests with authentic local greetings and engage first-time visitors.
• Provide tours of lobby area and hotel surroundings.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Problem Solving

Multitasking

Calm Under Pressure

Reliability

Adaptability

Job description

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Reporting to Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

• Demonstrate Fairmont’s Brand Standards in all interactions
• Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
• Make our Guests and Visitors feel warm and welcome
• Assist Guests with luggage
• Assist Guests with directions to the Front Desk, or any other area of the Hotel
• Welcome Guests using authentically local greetings
• Engage in conversation with first time visitors, show them the lobby and the surroundings

Qualifications

• Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
• Impeccable grooming
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours
• 2 years minimum experience in customer service is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on Guest needs, remaining calm and courteous at all times

What Is In It For You

• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging We celebrate our differences. We support each other and we always stand together.

Empowerment We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity We build trust through mutual respect and being authentic.

Our Commitment to Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

#BELIMITLESS