Learning & Training Manager — Elevate Client Experience

Business Analysis Manager - Procter and Gamble; Dubai; On-site; AED 200,880 - 334,800; Full time

Job summary

CHANEL Middle East in Dubai seeks a Learning Manager to lead the training development plan for Dubai Mall Fashion boutiques, aligning with the Middle East Training team. You will coordinate collection trainings, briefings, and client experience programs to ensure the brand delivers exceptional service.

The role demands strong organizational and coaching skills, the ability to motivate teams, and fluency in English; Arabic is a plus.

Qualifications

• Minimum of 2 years training experience.
• Excellent observation and listening skills.
• Fluency in English (Arabic is an advantage).

Responsibilities

• Deliver and coordinate boutique training sessions and materials.
• Coaching on the boutique floor and creating client experience action plans.
• Collaborate with HR and regional training teams; report KPIs.

Skills

Training & coaching

Client experience

Organizational skills

Influencing others

English fluency

Education

Degree in Data Science - Statistics - Computer Science

Job description

CHANEL Middle East in Dubai seeks a Learning Manager to lead the training development plan for Dubai Mall Fashion boutiques, aligning with the Middle East Training team. You will coordinate collection trainings, briefings, and client experience programs to ensure the brand delivers exceptional service.

The role demands strong organizational and coaching skills, the ability to motivate teams, and fluency in English; Arabic is a plus.