Learning Manager - Dubai Mall, CHANEL UAE

Learning Manager - Dubai Mall, CHANEL UAE; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

CHANEL UAE, based at The Dubai Mall, is seeking a Learning Manager to define and implement the training development plan for Dubai Mall Fashion boutiques in alignment with the Middle East training team. The role requires strong organizational skills, the ability to motivate teams, and a passion for delivering engaging training.

The successful candidate will coordinate sessions, develop materials, coach staff on client experience, and collaborate with HR and regional teams to measure training

Qualifications

• Minimum of 2 years training experience.
• Ability to design and deliver boutique training programs.
• Strong observation and communication skills.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Coordinate and deliver training sessions for Dubai Mall Fashion boutiques.
• Develop training materials and calendars in alignment with ME & India teams.
• Coach boutique teams on client experience and product knowledge.
• Track KPIs and report training impact to regional team.

Skills

Coaching

Client experience

Training delivery

Org skills

English fluency

Arabic (adv)

Job description

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JOB REF: 45799

Location: Dubai

Address: The Dubai Mall

Based in the Dubai Mall Fashion boutique, the Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East. The Learning Manager will define the training development plan for Dubai Mall Fashion boutiques, as part of the Middle East Training team. The successful candidate will demonstrate excellent organisational skills, skill in motivation and influencing others, and strong ability to animate trainings.

Located in the heart of the prestigious Downtown Dubai is The Dubai Mall, the most-visited retail and entertainment destination, which welcomes more than 80 million visitors annually. The Dubai Mall has over 1,300 retail outlets, including two anchor department stores – Galeries Lafayette and Bloomingdale’s – and over 200 food and beverage outlets.

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to their work and to their life's calling. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.

Delivering Training

In close alignment with the Middle East & India training team, coordinate and implement training sessions / materials — preparing collection trainings, Client Experience training, briefings and other training. Propose and organise a training calendar for novelties, and other boutique needs. Identify subject matter experts in the boutique to enrich and / or co-animate training sessions / morning briefs. Adapt training content according to the needs / buying of the boutiques, in communication with Management. Use their own relationships with, and observations of the team to ensure content is fun, impactful and drives the business.

Coaching

• Coaching on the boutique floor
• Creating Client Experience action plans in the boutique, using coaching as a business lever
• Supporting a culture of coaching and feedback in the boutique

Support & Follow up

• Collaborate with HR, Middle East & Paris Training teams, Boutique Management
• Preparing collection trainings, briefings and other training
• Follows the new starter process with new joiners, in collaboration with line manager (including new starter check list and iJoin)
• Ensure teams have done pre work before attending training sessions (Message Mode, Expert trainings)
• Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
• Shares regular reporting (qualitative and quantitative) with the Middle East & India team, establishing KPIs to measure the effectiveness of training
• The successful candidate will have a minimum of 2 years training experience.
• You demonstrate excellent observation and listening skills and express yourself clearly and engagingly.
• You demonstrate a humble attitude and equality in your approach.
• You are very experienced in coaching and training and are passionate about developing others to achieve high performance.
• You have a strong client service mindset, cultural awareness and are a team player.
• You have a superb command of English.
• Fluency in Arabic would be an advantage.