Learning & Development Specialist - Digital & Operations

Al Futtaim Private Company (LLC); United Arab Emirates; On-site; AED 90,000 - 150,000; Full time

Job summary

IKEA is seeking a Learning Development Specialist to bring learning to life through digital content and campaigns, manage operations, and drive learner engagement across the business. The role balances strategic planning with hands-on delivery, coordinating with store management, HRBP, facilitators and subject matter experts to ensure timely, impactful learning outcomes.

Responsibilities include translating business needs into annual plans, coordinating end-to-end delivery of learning solutions,

Qualifications

• Diploma or higher in HR, Learning & Development or related field.
• 1-3 years in L&D or HR, preferably retail.
• Proficiency with LMS and digital learning tools.
• Strong organizational, planning and coordination skills.

Responsibilities

• Translate business needs into annual and monthly learning plans aligned with regional priorities and SLA commitments.
• Coordinate the end-to-end delivery of learning solutions (classroom, virtual, blended, and self-learning).
• Ensure availability of facilitators, buddies and learning resources to meet service expectations.
• Drive learning engagement campaigns and promote a learning culture aligned with IKEA values.
• Monitor learning delivery completion, certification and reporting with dashboards.
• Collaborate with store management, HRBP, SMEs and Regional L&D to enable development cycles.

Skills

Organizational planning

LMS proficiency

Communication skills

Adaptability

Education

Diploma/Higher Diploma in HR/Learning & Development or related

Tools

LMS

Job description

What You Will Do

The Learning Development Specialist will bring learning to life through engaging digital content creative campaigns and compelling presentations The role will nbsp manage learning operations and ensure a seamless learner experience while driving engagement across the business The role involves strategic planning coordination and monitoring of learning activities that support employee development business priorities and brand competency The specialist works collaboratively with store management teams HR business partners facilitators and subject matter experts to ensure that learning solutions are executed on time and with impactful outcomes The role involves balancing strategic planning with operational execution supporting mandatory and compliance requirements behavioral development and contributing to regional learning initiatives

Learning Planning SLA Delivery

Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments Ensure learning activities are planned communicated and deployed within agreed timelines monthly quarterly annual cycles Achieve stakeholder alignment across Store Management HRBP Regional L D

Training Deployment Coordination

Coordinate the end-to-end delivery of learning solutions including classroom virtual blended and self-learning in line with learning pathways and priorities Ensure availability and readiness of facilitators buddies and learning resources to meet service expectations Maintain an active pool of facilitators and buddies

Learning Experience Engagement

Drive learning engagement through campaigns communication and social learning initiatives Promote a strong learning culture aligned with IKEA values and ways of working Execute engagement campaigns successfully and achieve high learning participation and completion rates

Monitoring Reporting Quality Assurance

Monitor learning delivery completion and certification through agreed platforms and dashboards Ensure accuracy compliance and timely reporting in line with SLA standards Deliver monthly learning dashboards on time and achieve certification and compliance targets

Stakeholder Partnership

Act as the learning consultant for Line Managers HRBP SMEs and Regional L D Support managers in enabling development performance cycles and individual development plans IDPs Ensure manager satisfaction and successful learning enablement during key people cycles

Continuous Improvement Regional Retail Division Contribution

Contribute to regional and retail learning initiatives projects and continuous improvement of learning solutions Share insights best practices and learning outcomes with regional stakeholders Participate actively in regional learning initiatives and ensure effective communication of best practices

Required Skills To Be Successful:

• Strong organizational and planning skills, with the ability to manage multiple tasks and priorities.
• Proficiency in using digital tools and learning management systems (LMS) for tracking and coordinating learning activities.
• Excellent communication skills, capable of building positive relationships with managers, HR, facilitators, and co-workers.
• Adaptability to a fast-paced retail environment, maintaining flexibility and positivity in shifting priorities.

What Qualifies You For The Role:

• Diploma, Higher Diploma, or equivalent vocational qualification in Human Resources, Learning & Development, Business, or a related field.
• 1-3 years of experience in Learning & Development, HR, or a people support role, preferably within a retail or operational environment.
• Proficiency with learning management systems (LMS) and digital tools for learning delivery and coordination.
• Strong organizational, planning, and follow-up skills, with experience in managing timelines, learning calendars, and coordination across multiple stakeholders.