L&D Specialist

Al Futtaim Private Company (LLC); Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Al Futtaim Private Company (LLC) seeks a Learning Planning SLA Delivery professional to translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments. You will ensure learning activities are planned, communicated, and deployed within agreed timelines.

You will coordinate end-to-end delivery of learning solutions, drive engagement, monitor progress, and report on dashboards while partnering with Store Management, HRBP, and

Qualifications

• Diploma or higher in HR, Learning & Development, Business, or related field.
• 1–3 years in Learning & Development, HR, or people support, preferably in retail or multi-stakeholder environments.
• Experience supporting learning delivery, onboarding, or training coordination.
• Ability to work with learning systems (LMS) and track completion, attendance, and certification.

Responsibilities

• Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments.
• Coordinate end-to-end delivery of learning solutions (classroom, virtual, blended, and self-learning).
• Drive learning engagement through campaigns and initiatives while upholding IKEA values and ways of working.
• Monitor delivery, completion, and certification via platforms and dashboards, ensuring timely reporting.
• Partner with line managers, HRBP, SMEs, and regional L&D to enable development planning and IDPs.

Skills

Organizational skills

Digital platforms

Communication skills

Adaptability

Education

Diploma/Higher Diploma in HR/LD/Business

Tools

LMS

Job description

Learning Planning SLA Delivery

Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments Ensure learning activities are planned communicated and deployed within agreed timelines monthly quarterly annual cycles Deliver learning plans as per agreed timelines and achieve stakeholder alignment with Store Management HRBP Regional L D

Training Deployment Coordination

Coordinate the end-to-end delivery of learning solutions including classroom virtual blended and self-learning formats in line with learning pathways and priorities Ensure availability and readiness of facilitators buddies and learning resources to meet service expectations Maintain an active facilitator and buddy pool and deliver learning activities as scheduled

Learning Experience Engagement

Drive learning engagement through campaigns communication and social learning initiatives Promote a strong learning culture aligned with IKEA values and ways of working Ensure high learning participation and completion rates and execute engagement campaigns effectively

Monitoring Reporting Quality Assurance

Monitor learning delivery completion and certification through agreed platforms and dashboards Ensure accuracy compliance and timely reporting in line with SLA standards Deliver monthly learning dashboards on time and meet certification and compliance targets

Stakeholder Partnership

Act as a learning consultant for Line Managers HRBP SMEs and Regional L D Support managers in enabling development performance cycles and individual development plans IDPs Achieve manager satisfaction and collaboration in the learning process

Continuous Improvement Regional Retail Division Contribution

Contribute to regional and Retail learning initiatives projects and continuous improvement of learning solutions Share insights best practices and learning outcomes with regional stakeholders Participate actively in regional learning initiatives and projects

Required Skills To Be Successful:

• Strong organisation, planning, and follow-up skills.
• Proficiency in digital tools and platforms used for learning delivery and coordination.
• Excellent communication skills with the ability to build relationships with managers, HR, facilitators, and co-workers.
• Adaptability and ability to work effectively in a fast-paced retail environment.

What Qualifies You For The Role:

• Diploma, Higher Diploma, or equivalent vocational qualification in Human Resources, Learning & Development, Business, or a related field.
• 1-3 years of experience in Learning & Development, HR, or a people support role, preferably in a retail, operational, or multi-stakeholder environment.
• Experience in supporting learning delivery, onboarding, or training coordination.
• Ability to work with learning systems (LMS), maintain accurate learning records, and track completion, attendance, and certification.