Lean & Productivity – AVP / Manager
Location: UAE
Industry: Insurance / Healthcare / Financial Services preferred
Role Summary
We are looking for experienced Lean & Productivity professionals to lead enterprise-wide Lean Transformation, Operational Excellence and productivity improvement initiatives. The role will drive process efficiency, waste reduction, TAT improvement, cost optimization and sustainable continuous improvement across business functions.
MANDATORY Skills
- 8–10 years of experience in Lean Transformation, Operational Excellence, Continuous Improvement or Productivity Improvement.
- Proven experience leading enterprise-wide / large-scale Lean transformation projects.
- Strong hands‑on knowledge of Lean methodologies, Kaizen, VSM, 5S, A3, Standard Work and Root Cause Analysis.
- Lean Six Sigma Black Belt / Master Black Belt certification preferred/strongly required for senior profiles.
- Strong experience in productivity, TAT, process efficiency, cost reduction and performance improvement.
- Experience conducting Gemba walks and end‑to‑end process assessments.
- Strong stakeholder management and change management experience, including working with senior leadership.
- Experience with process mining / BPM / workflow automation / digital Lean tools.
- Strong analytical and data‑driven problem‑solving capability.
- Bachelor's degree in business administration, Engineering, Process Management or related field.
Preferred
- Insurance, Healthcare, Banking/Financial Services or another regulated industry experience.
- Experience with Celonis, Mindzie, Signavio, ARIS, MEGA HOPEX or similar process/BPM platforms.
- Experience with Power BI or Tableau.
- Agile/Scrum or PMP certification.
Requirements
Key Responsibilities
- Lead Lean / Operational Excellence / Productivity Improvement initiatives across functions.
- Conduct Gemba walks, process diagnostics, Value Stream Mapping (VSM), Root Cause Analysis and Kaizen.
- Identify bottlenecks, capacity gaps, waste and productivity opportunities and implement sustainable solutions.
- Drive improvements in TAT, productivity, SLA, throughput, cost and service quality.
- Implement daily management systems, visual management, tiered huddles and standard work.
- Develop and maintain SOPs, process maps and governance frameworks.
- Coach leaders and teams on Lean methodologies and structured problem solving.
- Lead change management and stakeholder engagement across senior leadership and business functions.
- Utilize Power BI / Tableau, process mining, dashboards, workflow automation and digital Lean tools to improve performance visibility and decision‑making.
- Track and demonstrate measurable business benefits, including productivity gains, cost savings and capacity release.