Lead Product Service Engineer – Controls Platform HMI, Network

Jobtailor; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Jobtailor is seeking a highly skilled Control Systems Engineer to own the technical resolution of complex HMI and industrial communications issues at power plants. You will drive RCAs, implement corrective actions, and coordinate with design, product, and regional teams to protect customers' fleets.

Travel about 10-15% regionally/internationally. The role requires strong English communication, a degree in engineering, and certifications such as GICSP, CCNP, or ISA/IEC 62443.

Qualifications

• Bachelor’s or Master’s degree in engineering from accredited university.
• Minimum 5 years of direct experience with HMI platforms, industrial communication interfaces, historians, and industrial cyber security at power plants.
• Proven experience in a customer-facing role.
• Strong oral and written communication in English.

Responsibilities

• Own the technical resolution to complex Controls system issues including HMI, industrial interfaces, historians, and cyber security at power plants.
• Drive RCAs through root cause analysis and corrective actions with internal and external stakeholders.
• Collaborate with Design Engineering, Product Management, regional centers, manufacturing, sourcing, vendors, and customers to deliver sound technical resolutions.
• Promote lean principles and GE Vernova Way traits in day-to-day activities.

Skills

HMI Expertise

Industrial Communication Interfaces

Root Cause Analysis

Industrial Cyber Security

Customer Facing Skills

Technical Documentation

Education

Bachelor’s or Master’s degree in Engineering

Tools

GE Vernova Resource Databases

Historians

Job description

Own the technical resolution to multiple complex Controls system issues including Mark VI/VIe Product line, Human Machine Interface (HMI) platform, Industrial communication interface (Modbus, Foundation Fieldbus, OPC, Profibus, CAN bus, EGD etc.), historians, and industrial cyber security at power plants with a sense of urgency.
Identify trending issues and provide countermeasures to protect our customers’ fleet, then communicate to the relevant audience (TILs, PSxBs, ETCs, OnTheGo alerts, etc.)
Collaborate with Design Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and/or Customers to provide sound technical resolution in a timely manner
Drive complex RCAs through root cause and corrective action while communicating both internally (field teams, GEV leadership) and externally to end customers
Lead and promote the GE Vernova Way traits, lean principles, and simplification into day-to-day activities

Requirements

• Bachelor’s and/or Master's degree in engineering from accredited university.
• Minimum 5 years of direct experience with Human Machine Interface (HMI) platform, Industrial communication interface (Modbus, Foundation Fieldbus, OPC, Profibus, CAN bus, EGD etc.), historians, and industrial cyber security at power plants.
• Proven experience in a customer-facing role
• Strong oral and written communication in English language
• This role requires around 10-15% within and outside of the region
• Proven experience with Mark VI/VIe Product line
• Self-starter and resourceful problem-solver that can navigate the GE Vernova resource databases and organizations to deliver a solution, with urgency
• Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue, under pressure
• Ability to communicate at all levels (field engineers, site engineers, plant managers, GE Vernova leadership, etc.)
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
• Industry Certifications such as GICSP, CCNP, or ISA/IEC 62443
• Humble, open, collaborative, and continuously learning
• Strong oral and written communication in Arabic language

Core Competencies

Demonstrates expertise in Human Machine Interface (HMI) platforms, industrial communication interfaces, and industrial cyber security, with a strong focus on problem-solving and customer engagement. Proven ability to lead root cause analysis and corrective actions while effectively communicating across various organizational levels.

Highest-signal resume keywords

• Human Machine Interface (HMI) Expertise
• Industrial Communication Interface (Modbus, Foundation Fieldbus, OPC, Profibus, CAN Bus, EGD)
• Mark VI/VIe Product Line Experience
• Industry Certifications (GICSP, CCNP, ISA/IEC 62443)
• Strong Oral and Written Communication Skills

ATS Optimization Keywords

Hard Skills

• Human Machine Interface (HMI)
• Industrial Communication Interface
• Root Cause Analysis (RCA)
• Corrective Action Implementation
• Industrial Cyber Security

Soft Skills

• Problem-Solving
• Collaboration
• Communication
• Adaptability
• Continuous Learning

Certifications & Qualifications

• GICSP
• CCNP
• ISA/IEC 62443

Industry Keywords

• Power Plants
• Customer-Facing Role
• Lean Principles
• Technical Resolution
• Emergent Business Priorities

Tools & Technologies

• GE Vernova Resource Databases
• Historians