Head Luxury Concierge & VIP Guest Services Lead

Kimpton Hotels & Restaurants; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa on Hayat Island seeks a Chief Concierge to lead the front desk and concierge team, delivering warm, personalized guest experiences across luxury resort settings.

You will supervise all concierge operations, coordinate VIP arrivals, and share expert local knowledge to enhance guest journeys in partnership with Front Office and other departments.

Qualifications

• Strong communication, leadership and guest service skills.
• Supervisory or leadership experience in a concierge setting.
• Fluent in English; additional languages are an advantage.
• Ability to stay calm, organized and professional under pressure.

Responsibilities

• Lead and oversee the full concierge operation, including desk, bell service, transport and valet.
• Deliver warm, professional and highly personalized service to all guests.
• Build guest relationships and anticipate needs before they are requested.
• Act as the main source of trusted local knowledge on dining, attractions and transport.
• Coordinate VIP arrivals, group movements and complex guest requests.
• Handle guest concerns calmly and use feedback to improve service.
• Collaborate with Front Office and other departments for seamless journeys.

Skills

Leadership

Guest service

Communication

Team coaching

Education

High school qualification

Hospitality education (plus)

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa on Hayat Island seeks a Chief Concierge to lead the front desk and concierge team, delivering warm, personalized guest experiences across luxury resort settings.

You will supervise all concierge operations, coordinate VIP arrivals, and share expert local knowledge to enhance guest journeys in partnership with Front Office and other departments.