Laundry Valet

Dorchester Collection; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

The Lana at Dorchester Collection Dubai is seeking a Laundry Valet to elevate guest experience through meticulous laundry and linen management. You will engage in overseeing uniform operations, ensuring timely deliveries, and upholding the highest standards of service in a luxury 5-star setting.

Join a team that values passion, creativity, and teamwork, with access to our academy and development opportunities while serving guests in a premium environment.

Qualifications

• Problem solving and detail-oriented mindset.
• Attention to detail and adaptability.
• Team player with strong interpersonal skills.
• Guest-focused with service excellence.
• Effective communication with cross-department collaboration.
• Knowledge of PMS, payroll and purchasing systems.
• Fluent in English; primary hotel language.
• Experience in luxury 5-star hotels; Middle East preferred.

Responsibilities

• Oversee Uniform and Linen operations to ensure guest and colleague satisfaction.
• Oversee daily shift operations to cover all areas and ensure processes are followed.
• Coordinate with external laundry provider for timely pickup/delivery of laundry and linen.
• Inspect returned items for cleanliness, stains, and damages; enforce corrective actions.
• Coordinate guest laundry collection/delivery to Lana standards.
• Maintain par levels, discards and losses; conduct inventories.
• Prepare monthly laundry reports and compare costs to budget/forecast.
• Bring our values to life in daily valet duties.

Skills

Problem solving

Attention to detail

Team player

Guest service

Communication

Customer focus

English proficiency

Education

High school certificate

Tools

PMS

Purchasing systems

Job description

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.

If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference 2026-6025 Hotel

The Lana

Division & Department

Rooms - Housekeeping

Job Title

Laundry Valet

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Valet you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What youll get

As a Laundry Valet at The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What youll do

Youll love what you do and take pride in delighting our guests:

• You will be responsible for assisting in overseeing of the Uniform and Linen operations to ensure our guests and colleagues receive nothing but the best experience.
• You will oversee the daily shift operations of the department to ensure all areas are covered and processes are followed.
• You will work with the external laundry provider to ensure the timely pickup and delivery of guest laundry uniforms rooms linen spa pool gym and Food & Beverage linen.
• You will complete inspections of returned items to ensure they are cleaned correctly no stains damage and holds people accountable for corrective action.
• You will collect and deliver guest laundry as per Lana standards to ensure guest satisfaction.
• You will conduct inventories and are responsible to maintain all records for par levels discards and losses.
• You will prepare the monthly laundry reports and compare actual costs to budget/forecast.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Valet youll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Laundry Valet but well make sure you are provided with specifics on how we care for our hotel.

What youll bring

• Youll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment.
• As a detail orientated and hands on Team Player with strong interpersonal skills you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS payroll and purchasing systems.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will have a least 1 years experience in a similar position in a luxury 5 star brand with some pre-opening experience. Middle East experience would be advantageous.
• You will have a relevant high school certificate and bring wealth of past experience working for luxury hotels.

Job Location

United Arab Emirates

Dubai