Laundry Supervisor: Lead Operations & Guest Care

InterContinental Hotels Group; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Holiday Inn Dubai Business Bay is seeking a dedicated Laundry Supervisor to lead daily laundry operations and ensure timely processing of guest clothing, linen, and staff uniforms. You will supervise attendants, manage inventories, maintain quality standards, and coordinate with Engineering on chemical safety and equipment maintenance, while controlling costs and delivering excellent guest service.

Experience in hotel laundry (2–4 years) and GCC exposure are preferred; good English, leadership

Qualifications

• 2–4 years of hotel laundry experience with at least 1 year in a supervisory role (GCC experience preferred).
• Strong knowledge of fabrics, stain removal, laundry chemicals and industrial equipment.
• Good English skills are a must for the role.
• Leadership, organisation and attention to detail are essential.
• Basic computer skills (MS Office, PMS).

Responsibilities

• Supervise daily laundry operations for guest clothing, room linen, F&B linen and staff uniforms.
• Ensure guest laundry is processed and returned on time, with special care for delicate garments.
• Inspect finished items to maintain quality and brand standards.
• Schedule, train and lead laundry attendants and valets.
• Manage linen and uniform inventories, par levels and loss reports.
• Ensure safe use of chemicals and equipment, and coordinate maintenance with Engineering.
• Control costs for chemicals, utilities and supplies.
• Handle guest laundry requests and complaints professionally.
• Maintain production records and post laundry charges accurately in the PMS.

Skills

Leadership

Attention to detail

English skills

Tools

MS Office

PMS

Job description

Holiday Inn Dubai Business Bay is seeking a dedicated Laundry Supervisor to lead daily laundry operations and ensure timely processing of guest clothing, linen, and staff uniforms. You will supervise attendants, manage inventories, maintain quality standards, and coordinate with Engineering on chemical safety and equipment maintenance, while controlling costs and delivering excellent guest service.

Experience in hotel laundry (2–4 years) and GCC exposure are preferred; good English, leadership