Hotel Laundry Supervisor: Lead Linen Quality & Guest Service

IHG; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Competitive salary & benefits

Job summary

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking a Laundry Supervisor to oversee daily laundry operations for guest clothing, room linen, F&B linen and staff uniforms. You will supervise, train and lead the team to ensure timely processing and maintenance of quality standards.

The role requires 2–4 years of hotel laundry experience with at least 1 year in a supervisory capacity, and strong knowledge of fabrics, stains, chemicals and industrial equipment.

Qualifications

• 2–4 years of hotel laundry experience, including at least 1 year in a supervisory role (GCC experience preferred)
• Strong knowledge of fabrics, stain removal, laundry chemicals and industrial equipment
• Good English skills is a must for the role
• Leadership, organisation and attention to detail
• Basic computer skills (MS Office, PMS)

Responsibilities

• Supervise daily laundry operations for guest clothing, room linen, F&B linen and staff uniforms.
• Ensure guest laundry is processed and returned on time, with special care for delicate garments.
• Inspect finished items to maintain quality and brand standards.
• Schedule, train and lead laundry attendants and valets.
• Manage linen and uniform inventories, par levels and loss reports.
• Ensure safe use of chemicals and equipment, and coordinate maintenance with Engineering.
• Control costs for chemicals, utilities and supplies.
• Handle guest laundry requests and complaints professionally.
• Maintain production records and post laundry charges accurately in the PMS.

Skills

Leadership

English proficiency

Organisation

Attention to detail

Tools

PMS

MS Office

Job description

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking a Laundry Supervisor to oversee daily laundry operations for guest clothing, room linen, F&B linen and staff uniforms. You will supervise, train and lead the team to ensure timely processing and maintenance of quality standards.

The role requires 2–4 years of hotel laundry experience with at least 1 year in a supervisory capacity, and strong knowledge of fabrics, stains, chemicals and industrial equipment.