Hotel Laundry Supervisor - Lead, Quality & Guest Care

IHG Hotels & Resorts; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

IHG Hotels & Resorts, through the Holiday Inn & Staybridge Suites Dubai Business Bay brand, seeks a Laundry Supervisor to lead daily laundry operations for guest clothing, linen and uniforms. You will supervise a team, ensure timely service, and maintain quality aligned with our brand standards.

The role requires 2–4 years in hotel laundry with at least 1 year in a supervisory capacity, familiarity with PMS, and strong English communication.

Qualifications

• 2–4 years of hotel laundry experience, including at least 1 year in a supervisory role (GCC experience preferred)
• Strong knowledge of fabrics, stain removal, laundry chemicals and industrial equipment
• Good English skills is a must for the role.
• Leadership, organisation and attention to detail
• Basic computer skills (MS Office, PMS)

Responsibilities

• Supervise daily laundry operations for guest clothing, room linen, F&B linen and staff uniforms.
• Ensure guest laundry is processed and returned on time, with special care for delicate garments.
• Inspect finished items to maintain quality and brand standards.
• Schedule, train and lead laundry attendants and valets.
• Maintain production records and post laundry charges accurately in the PMS.

Skills

Laundry supervision

Fabric care

Stain removal

Chemicals & equipment handling

Leadership & team management

English proficiency

Tools

MS Office

PMS

Job description

IHG Hotels & Resorts, through the Holiday Inn & Staybridge Suites Dubai Business Bay brand, seeks a Laundry Supervisor to lead daily laundry operations for guest clothing, linen and uniforms. You will supervise a team, ensure timely service, and maintain quality aligned with our brand standards.

The role requires 2–4 years in hotel laundry with at least 1 year in a supervisory capacity, familiarity with PMS, and strong English communication.