Laundry Operations Leader — Hospitality Excellence

Jebel Ali International Hotels L.L.C; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

JA The Resort in Dubai is seeking an experienced Laundry Manager to lead our laundry operations and ensure every linen, uniform, and guest garment reflects the high standards guests expect from JA.

You will inspire a multicultural team, manage inventory and equipment, and drive quality, efficiency, and service excellence across all laundry processes to enhance guest experiences behind the scenes.

Qualifications

• Proven experience in a Laundry Manager or senior laundry leadership role within hospitality.
• Strong people leadership and team development skills.
• Experience managing large-volume laundry operations.
• Ability to drive quality, efficiency, and service excellence.
• Strong understanding of laundry equipment, inventory management, and operational controls.
• Excellent communication and problem-solving skills.
• Middle East hospitality experience is an advantage.

Responsibilities

• Lead and inspire a multicultural laundry team.
• Ensure the highest standards of laundry quality and presentation.
• Oversee linen, uniform, and guest laundry operations.
• Manage inventory, equipment maintenance, and operational costs.
• Drive efficiency through process improvement and best practices.
• Ensure compliance with health, safety, ISO, LQA, and operational standards.
• Handle guest requests and service recovery with professionalism and care.
• Monitor productivity, reporting, and departmental performance.
• Maintain a well-organized, safe, and high-performing laundry facility.

Skills

Laundry leadership

People leadership

Quality control

Operations management

Communication

Problem-solving

Tools

Laundry equipment knowledge

Inventory management

Job description

JA The Resort in Dubai is seeking an experienced Laundry Manager to lead our laundry operations and ensure every linen, uniform, and guest garment reflects the high standards guests expect from JA.

You will inspire a multicultural team, manage inventory and equipment, and drive quality, efficiency, and service excellence across all laundry processes to enhance guest experiences behind the scenes.