Laundry Supervisor at Crowne Plaza Dubai Marina

InterContinental Hotels Group; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of InterContinental Hotels Group, is seeking a Laundry Supervisor to join the team.

The role covers supervising daily laundry operations, ensuring a constant supply of clean linens for the hotel, and managing pickup/delivery of guest laundry with emphasis on punctuality and courteous service.

Qualifications

• Minimum 2 years' experience in a similar role in a four or five‑star hotel.
• Ability to lead and engage teams from diverse cultures.
• Strong verbal and written communication skills.

Responsibilities

• Supervise the picking up and delivery of in-house guest laundry.
• Oversee the collection and delivery of outside guest laundry / dry cleaning.
• Ensure items are delivered punctually, accurately, and courteously.
• Ensure bags are collected with guest name, room number and items listed; log discrepancies.
• Oversee maintenance of laundry equipment; inform facilities manager as needed.
• Supervise the laundry team and allocate daily tasks.

Skills

Team leadership

Communication

Quality focus

Detail oriented

Multi-tasking

Job description

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

The soon to debut Crowne Plaza Dubai Marina will be the perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Laundry Supervisor to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Laundry Supervisor you are responsible for supervising daily laundry operations, ensuring a constant supply of clean linens for the entire hotel and overseeing the cleaning of guests’ personal items while adhering to Hotel policies and procedures and your role will include key responsibilities such as:

• Responsible for supervising the picking up and delivery of in-house guest laundry.
• Responsible for overseeing the collection and delivery of outside guest laundry / dry cleaning.
• Responsible for ensuring all guest items are delivered punctually, accurately and in a professional and courteous way.
• Ensure laundry and dry-cleaning bags are collected from guest rooms and that guest name, room number and laundry pieces are listed.
• Ensure all items collected are counted and verified as per laundry price lists / laundry sheet signed by the guest and any discrepancy or damages are noted down on the same sheet.
• Oversee the maintenance of all laundry equipment and inform facilities manager as to any maintenance needs.
• Supervise the laundry team, allocate daily tasks and assist with additional laundry services when necessary.

Ideally, you'll have a minimum of 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.