Guest Service Assistant at Crowne Plaza Dubai Marina

InterContinental Hotels Group; Dubai; On-site; AED 78,000 - 100,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of InterContinental Hotels Group, is recruiting a full-timeGuest Services Assistant. You will deliver professional, guest-focused service to our guests, assisting arrivals and departures, ensuring a memorable stay in a fast-paced luxury hotel along Dubai Marina.

The role requires 1–2 years in a similar hotel setting, strong communication and teamwork, and the ability to multi-task while maintaining high service standards.

Qualifications

• Minimum 1–2 years in a similar four- or five-star hotel role.
• Strong verbal and written communication skills.
• Ability to multitask and work across cultures.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills

Guest service

Customer service

Communication

Teamwork

Job description

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitanDubai Marinaarea, the 3,037 square-metre hotel is next toDubai Marina Malland within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will findCrowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guests

• Achieve a high level of customer satisfaction through personalized service from arrival till departure

• Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

• Accurately administer Front Desk cashiering standards and comply with all laid down systems,policies and procedures

• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerizedFront Office systems

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Ideally, you'll have a minimum of 1 to 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.