Laundry Manager

Universal Group; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Dusit is seeking a senior Laundry Department lead to uphold the highest standards of guest laundry and dry cleaning services. You will manage safety, supervise staff, and drive performance while coordinating with hotel leadership to maintain cleanliness and efficiency of the laundry area.

The role requires deep knowledge of laundry techniques, equipment, and strict confidentiality in handling guest items, with focus on guest satisfaction and operational excellence.

Qualifications

• Excellent English communication skills, both written and verbal.
• Attention to detail in linen handling and cleaning processes.
• Strong interpersonal skills for staff supervision and guest interaction.
• Experience supervising laundry teams and coordinating shift rosters.

Responsibilities

• Maintain high standards in guest laundry/dry cleaning to ensure satisfaction.
• Ensure safety standards are met in the work environment.
• Evaluate department performance and provide training to staff.
• Oversee training to improve productivity and knowledge of staff.
• Ensure proper handling and storage of chemicals and linen quality control.

Skills

English communication

Detail-oriented

Interpersonal skills

Supervisory experience

Education

Bachelor degree

Job description

Job description

Job Description

PRIMARY RESPONSIBILITIES

• Maintain the highest standards when handling guest laundry/dry cleaning to ensure customer satisfaction.
• Ensure that working environment complies with the maximum standard of safety.
• Evaluate performance of department personnel.
• Give Cross Training to improve the productivity and knowledge of the staff.
• Promote honesty among the staff in order to ensure that Lost and Found items are given to the department concerned.
• Represent the Laundry Department in Department heads Meeting.
• Ensure that the Laundry area is clean at all times, including machinery piping, floor and ceiling.
• Provide the staff with well-maintained uniforms.

ADMINISTRATIVE RESPONSIBILITIES

• Conduct department meetings to keep staff informed of new methods and changes in procedures.
• Handle the administrative work for the Laundry Department and provides Accounting with an up to date report with regards to cost incurred by other departments.
• Check the market in order to be sure that productivity and knowledge of staff is up-to-date.
• Monitor all claims against the Laundry department working closely with hotel executives responsible for guest claim liability.

TECHNICAL RESPONSIBILITIES

• Be well versed with all the equipment in the department.
• Ensure that all equipment is always in proper working condition, by training staff how to use it correctly and performing regular maintenance checks by Engineering Department as designated contractor.
• Ensure that the quality control for Rooms and F&B linen is maintained and that the linen is clean without damage and properly pressed.
• Ensure that chemicals are stored in a safe manner and that the storeroom can only be opened by authorized staff.

COMMERCIAL RESPONSIBILITIES

• Develop a profit plan for the following fiscal year under the guidelines established.
• Make suggestions for capital improvements.
• Prepare the budget for presentation with the Director of Rooms.
• Control expenses through monthly inventories and Laborer standards.
• Ensure the guests are charged the right amount.
• Monitor energy and water consumption, as well as chemical usage.

HUMAN RESOURCES RESPONSIBILITIES

• Develop and trains team members. Conducts on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff.
• To evaluate all Laundry team member after training-performance knowledge and potential.
• Oversee monthly rosters of staff schedules.

RELATIONSHIP

• Encourages staff to engage in self-development training.
• Prepares training program for the department and ensures the effectiveness of such training.
• Knows what to do in case of emergency and ensure that regular training is given to the staff concerning this matter.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. - "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Bachelor degree in any discipline.
• Minimum of 7 years in laundry service experience. Supervisory experience is a must.
• Knowledge of fabric cleaning method, laundry techniques, requirements and use of equipment.
• Have good English communication skills both in written and spoken.
• Detail-oriented and possess pleasant personality with good communication and interpersonal skills.