Laundry Valet

NOVOTEL; Dubai; On-site; AED 22,000 - 42,000; Full time

Job summary

NOVOTEL Dubai is seeking a dedicated Laundry Attendant to support daily guest laundry processing and delivery. You will collect items from guest rooms, ensure accurate tagging, and deliver clean laundry within the required turnaround times, maintaining hygiene and service standards.

The role requires attention to detail, physical fitness to handle bags and trolleys, and the ability to work flexible shifts including weekends and holidays.

Qualifications

• Previous experience in a hotel laundry, housekeeping, or valet service is preferred.
• Good customer service and communication skills.
• Good attention to detail and ability to identify laundry items accurately.
• Physically fit and able to stand and walk for extended periods.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Collect guest laundry, dry cleaning, and pressing items from guest rooms according to hotel procedures.
• Deliver clean and pressed guest laundry to the correct guest room within the required turnaround time.
• Handle guest garments, uniforms, linen and other laundry items with care.
• Check laundry bags and guest laundry lists for accuracy before processing.
• Verify the quantity and condition of items collected from guest rooms.
• Report any stains, damages, missing items, or irregularities to the Laundry Supervisor.
• Follow hotel procedures for express, same-day and regular laundry services.

Skills

Customer service

Communication

Attention to detail

Physical fitness

Multicultural environment

Job description

Job Purpose

To provide efficient collection delivery processing and handling of guest laundry and hotel linen while maintaining high standards of service hygiene quality and guest satisfaction

Key Responsibilities

• Collect guest laundry dry cleaning and pressing items from guest rooms according to hotel procedures
• Deliver clean and pressed guest laundry to the correct guest room within the required turnaround time
• Handle guest garments uniforms linen and other laundry items with care
• Check laundry bags and guest laundry lists for accuracy before processing
• Verify the quantity and condition of items collected from guest rooms
• Report any stains damages missing items or irregularities to the Laundry Supervisor
• Ensure guest laundry is properly tagged sorted and transferred to the appropriate laundry section
• Follow hotel procedures for express same-day and regular laundry services
• Assist with sorting folding packing and preparing guest laundry for delivery when required
• Maintain proper identification and tracking of guest laundry throughout the process
• Ensure guest laundry is returned in accordance with the requested delivery time
• Handle special garment-care instructions according to guest requirements and laundry procedures
• Coordinate with Laundry Attendants Housekeeping and Front Office regarding guest laundry requirements
• Maintain cleanliness and organization of laundry collection and delivery areas
• Keep laundry trolleys baskets and equipment clean and in good condition
• Ensure guest corridors service areas and guest rooms are not disturbed during collection and delivery
• Maintain a professional appearance and courteous attitude when interacting with guests
• Respond politely to guest questions regarding laundry and dry-cleaning services
• Escalate guest complaints or service issues promptly to the Laundry Supervisor
• Follow proper procedures for lost and found items discovered in laundry or guest garments
• Handle chemicals laundry bags and equipment safely according to hotel procedures
• Follow all hotel health safety hygiene and fire safety standards
• Use appropriate PPE when required
• Maintain confidentiality regarding guest information and personal belongings
• Support inventory control of laundry bags tags packaging materials and other supplies
• Assist the Laundry Department during high occupancy VIP arrivals special events and peak operational periods
• Complete assigned duties within the required service standards and turnaround times
• Maintain effective communication with the Laundry and Housekeeping teams during shift handovers

Qualifications & Experience

• Previous experience in a hotel laundry, housekeeping, or valet service is preferred.
• Experience in a 4-star or 5-star hotel is an advantage.
• Basic knowledge of guest laundry and garment-handling procedures.
• Good customer service and communication skills.
• Good attention to detail and ability to identify laundry items accurately.
• Physically fit and able to stand and walk for extended periods.
• Ability to handle and transport laundry bags and trolleys safely.
• Ability to work under pressure in a fast-paced hotel environment.
• Flexible to work shifts, weekends, and public holidays.
• Good grooming and personal hygiene standards.
• Positive attitude and willingness to support the team.
• Ability to work effectively in a multicultural hotel environment.