Waiter

Dusit Thani Dubai; Dubai; On-site; AED 36,000 - 54,000; Full time

Job summary

Dusit Thani Dubai is seeking a Food & Beverage service associate to deliver guest-centered dining experiences. You will be trained to uphold service standards, upsell, and maintain seamless operations across shift duties.

The role requires a vocational diploma with at least 1 year in hospitality, plus strong English communication and interpersonal skills. Fresh graduates may apply; excellent coat-of-service mindset preferred.

Qualifications

• Minimum 1 year in hospitality business.
• Knowledge of various kinds of food and beverage.
• Good English communication skills, written and spoken.

Responsibilities

• Provide food and beverage service per prescribed standards with emphasis on speed and accuracy.
• Familiarize with menu items, promotions and ingredients to deliver optimal service.
• Suggestive selling to boost F&B sales and guest satisfaction.
• Assist Captain with inventory, briefs, and training sessions.
• Process orders accurately via POS and ensure guest satisfaction; handle complaints promptly.
• Support other departments to ensure teamwork and hotel success.

Skills

English communication

Interpersonal skills

Teamwork

Upselling

Education

Vocational diploma

Job description

PRIMARY RESPONSIBILITIES

• Serves food and beverage to guest according to prescribed service standards and procedures of room service with emphasis on speed and accuracy
• Serves all accompaniments and condiments together with the food
• Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation
• Checks all trays and trolley in the station table complements flatware glassware linens are clean and well set up
• Familiarizes with all food and beverage items in the menu items on promotions and daily special menu its ingredients method of preparation portion size and presentation to be able to deliver ideal service maximizing guest satisfaction
• Practices suggestive selling to boost food amp beverage sales at the same time increase guest satisfaction
• Assists the Restaurant Captain in the monthly and daily operating equipment inventory
• Attends pre-meal briefing and de-briefing daily and the monthly F amp B Staff Meeting as well as other training sessions organized by hotel for staffs
• Accomplishes and forwards captain order slip to the kitchen for orders of food and for drinks to the supervisor or efficiently and correctly key in order from POS to the printer in the kitchen for orders
• Confirms satisfaction with the guest and informs supervisor or manager immediately in case of guest complains
• Reports to the Restaurant Captain at the start of shift to receive necessary instructions for the shift side duties assigned floor assignment menu changes guest comments and complains
• Reports any unusual incident guest complains lost and found breakage and losses to the Service Supervisor
• Generates higher revenue through up-selling techniques and skill
• Conducts cashiering operation in a restaurant where self-cashiering functions and equipment are available and implemented
• Checks accuracy of all charged items in the bill before presenting to the guests
• Handles guest s bill and invoice in a good quality service manner
• Provides assistance to co-employees within food amp beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel
• Attends the briefing meetings and training organized by the hotel management to develop and improve the service skills and knowledge
• Performs any other duties assigned by immediate superior which leads to guest satisfaction and profit for the Hotel

REPORT LINES amp COMMUNICATIONS

• Reports to the Captain of the shift he or she is assigned
• Communicates to guest in delivering product and services
• Relates to co-employees in service and kitchen in performance of work and service to guests

OTHERS

• Continuous learning through own IDP
• Any other duties as may be assigned by the superior

ACCOUNTABILITIES

• Represents Dusit s brand and its values at all times
• We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness

COMPANY S CULTURE

• Communicate and fully embracing the Company s culture
• our Vision
• our Mission and our Values leads by example and cascade to all your subordinates
• Proud to belong and to contribute

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases
• both hard copy and electronic
• Adhere to Dusit Internet and E-mail policy
• Ensure Hotel Customer and Staff information or transactions are kept confidential during or after employment with the company

JOB REQUIREMENT:

At least vocational diploma in any discipline. Minimum of 1 year in hospitality business. Fresh graduate is welcome Knowledgeable in various kinds of food and beverage. Have good English communication skills both in written and spoken Pleasant personality with good communication and interpersonal skills