Front Desk Agent/ Receptionist

Dusit Thani Laguna Singapore; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

Dusit Thani Laguna Singapore is seeking a friendly Guest Service Associate to join our front office team. You will welcome guests, manage check-ins/check-outs, and coordinate arrival and departure experiences, ensuring smooth service according to our standards.

This role requires good English communication, a pleasant personality, and the ability to assist guests with registrations, transportation, and inquiries.

Qualifications

• Bachelor degree in Hotel Management or relevant degree required.
• Fresh graduates welcome; 2 years in Reception or Guest Service a strong plus.
• Good English communication skills both written and spoken.

Responsibilities

• Maximize room sales and revenue for the property.
• Greet and address guests by name at check-in and check-out.
• Assist guests during registration and with transportation arrangements.
• Escort guests to their rooms and inform staff of guest needs.
• Recommend F&B outlets and entertainments to guests.
• Brief next shift and communicate guest feedback to improve service.

Skills

English communication

Interpersonal skills

Customer service

Education

Bachelor degree in Hotel Management or relevant degree

Job description

PRIMARY RESPONSIBILITIES:

• 1. Assists in maximizing room sales and revenue.
• 2. Prepares guest name lists.
• 3. Prepares for guest arrivals and departures.
• 4. Greets and addresses guests by name upon their check-in and check-out.
• 5. Assists guests while they are registering.
• 6. Assists guests with transportation arrangements, luggage, payment, etc.
• 7. Escorts guests to their rooms.
• 8. Informs Guest Service Attendants of guests’ room number.
• 9. Shows the room features and facilities to guests.
• 10. Assists and follows up guests’ requests and inquiries.
• 11. Recommends F&B outlets and entertainments in the hotel to guests.
• 12. Briefs next shift personnel to hand over at the end of the shift.
• 13. Provides information, directions and service based on the hotel standards and policies.
• 14. Operates the Business Center in providing secretarial service and handles all requested documents and information.
• 15. Ensures a prompt delivery of mails and messages.
• 16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
• 17. Controls and distributes guest room keys.
• 18. Strictly follows hotel and company standards and policies.
• 19. Informs management regarding guest feedback or any unusual events.
• 20. Is familiar with the emergency procedures of the hotel.
• 21. Performs other duties as assigned by Shift Manager or FO Manager.

ADMINISTRATIVE RESPONSIBILITIES

• 1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
• 2. Conducts daily briefing and de-briefing in the absence of the immediate supervisor
• 3. Recommends corrective actions for unfavorable variances in job standards and budget commitment.
• 4. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• 5. Establishes two-way communication within and related departments.
• 6. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• 7. Prepares volume of business counts and revenue report for the concerned section
• 8. Attends briefing and departmental meetings or as assigned by supervisor.
• 9. Manages time effectively by meeting deadlines on time.
• 10. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
• 11. Identifies and solves problems in a professional manner.
• 12. Assists others to ensure the operation is run smoothly and effectively

TECHNICAL RESPONSIBILITIES

• 1. Knows and understands the job description of all positions in the department and be able to perform the task as required.
• 2. Knows and understands policies of the department well and can guide others to perform the job well.
• 3. Recognizes good quality products and presentation
• 4. Checks and improves all service standards established by the company
• 5. Supervises staff activities to maximize revenue and minimize costs.
• 6. Provides assistance to the staff when required during peak periods.
• 7. Maintains grooming standards for all personnel
• 8. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• 9. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
• 10. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

COMMERCIAL RESPONSIBILITIES

• 1. Communicates effectively with guest, clients, business partners and staff.
• 2. To be a good sales person to promote hotel’s image and businesses.
• 3. Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

• 1. Coaches and counsels all staff when applicable
• 2. Evaluates objectively the performance of staff in his/her responsibilities.
• 3. Provides training to all staff in his/her department regularly.
• 4. Motivates staff to grow within the company.
• 5. Develops him/herself to be better supervisor/manager at all times.

RELATIONSHIP

• 1. Reports to Unit Manager concerned.
• 2. Directs and supervises activities of subordinates.
• 3. Coordinates with all concerned personnel to ensure that all activities are accomplished.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY'S CULTURE

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Fresh graduate is welcome. Minimum of 2 years in Reception or Guest Service experience will be a strong plus
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills