Last-Mile Fulfillment & Ops Coordinator

Al-Futtaim

Dubai

On-site

AED 67,000 - 89,000

Full time

2 days ago

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Job summary

IKEA Dubai in partnership with Al-Futtaim is seeking a Backoffice Assistant to support customer fulfillment and home delivery operations. You will assist with outbound order activities, maintain records, and ensure orders meet customer timelines.

You will monitor delivery team performance, post delivered orders, perform daily reconciliations, and help improve last mile service while upholding store standards and providing excellent customer service.

Qualifications

Analytical skills for monitoring and reporting.
Effective communication for customer interaction and team coordination.
Customer-focused mindset to ensure excellent service delivery.
Ability to continuously improve processes and uphold team accountability.

Responsibilities

Maintain and submit KPI reports.
Ensure all system procedures are adhered to as per procedure.
Document classification, sorting, filing and proper archiving.
Post delivered orders (handed over/completed) on a daily basis and follow up with stores/service providers for the pending list.
Perform daily posting reconciliation in the system based on POD confirmation and fulfillment records.
Conduct regular spot checks and monitor team performance to ensure quality standards.
Use reason to solve problems as they arise.
Work to increase the last mile service level with OTF and maintain the shopping experience standard.
Provide excellent customer service.
Lead the Last mile teams to ensure timely order fulfillment.
Ensure all equipment is safely and properly maintained in good condition.
Check output to ensure the highest quality.
Maintain a clean work environment and comply with all safety requirements.
Keep records of POD for further customer escalation handling.