Service Fulfilment Developer Last Mile Operations - Al-Futtaim - Dubai UAE

AlFuttaim; Dubai; On-site; AED 100,440 - 133,920; Full time

Job summary

AlFuttaim in Dubai is looking for a Service Fulfilment Developer to manage last mile logistics operations supporting retail and online customer orders. This role emphasizes routing operations coordination, service provider management, and improving delivery performance.

The ideal candidate possesses a Bachelor’s degree and 2-4 years of experience in logistics, with strong analytical skills and team development capabilities. This full-time position promises a monthly salary range of 9000-12000 AED.

Qualifications

• Two to four years of experience in logistics, distribution, or last mile delivery management.
• Strong analytical skills to evaluate operational performance and logistics efficiency.
• Experience working with service providers and logistics partners.

Responsibilities

• Oversee routing operations for last mile delivery services.
• Coordinate with teams to streamline delivery operations.
• Monitor operational performance and ensure compliance with company policies.
• Develop standard operating procedures for delivery operations.
• Track delivery performance and identify operational gaps.
• Manage service provider contracts and maintain relationships.
• Deliver training to improve team capability and service performance.

Skills

Last mile logistics and routing coordination

Supply chain and delivery operations management

Service provider contract management

Customer experience improvement in retail logistics

Operational performance monitoring and reporting

Training and team development

Communication and stakeholder coordination

Education

Bachelor's degree in economics, logistics, supply chain management, or related field

Job description

Position Overview

Service Fulfilment Developer in Dubai UAE with Al-Futtaim IKEA supports last mile logistics operations and service delivery for retail and online customer orders. The role focuses on coordinating routing operations, managing service providers, improving delivery performance, and ensuring high service standards across the customer journey.

Job Details

Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Oversee centralized routing operations responsible for coordinating last mile delivery services for retail stores and online orders
• Coordinate closely with routing teams, customer service centers, and store customer relations departments to streamline delivery operations
• Monitor operational performance and ensure all internal service processes are followed according to company policies
• Develop and implement standard operating procedures to improve delivery operations and maintain consistent service quality
• Track last mile delivery performance and identify operational gaps requiring improvement actions
• Evaluate and manage service providers to ensure compliance with contract terms and agreed service levels
• Manage service provider contracts, negotiate improvements, and maintain strong operational relationships with logistics partners
• Ensure all delivery contracts and service level agreements remain up to date and aligned with operational requirements
• Deliver training and workshops to improve team capability and service provider performance
• Support team development by coaching colleagues and strengthening understanding of the company's service culture
• Promote effective communication across logistics teams to ensure operational transparency and alignment
• Maintain a customer focused approach ensuring delivery services meet expectations and improve overall satisfaction

Ideal Profile

• Bachelor's degree in economics, logistics, supply chain management, or related field
• Two to four years of experience in logistics, distribution, retail operations, or last mile delivery management
• Strong analytical skills and ability to evaluate operational performance and logistics efficiency
• Experience working with service providers and logistics partners
• Ability to balance operational, financial, and customer service priorities in a fast paced environment

Skills Set

• Last mile logistics and routing coordination
• Supply chain and delivery operations management
• Service provider contract management
• Customer experience improvement in retail logistics
• Operational performance monitoring and reporting
• Training and team development
• Communication and stakeholder coordination