Back Office Assistant Last Mile Logistics Retail IKEA Central Unit

Al-Futtaim; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

IKEA Dubai in partnership with Al-Futtaim is seeking a Backoffice Assistant to support customer fulfillment and home delivery operations. You will assist with outbound order activities, maintain records, and ensure orders meet customer timelines.

You will monitor delivery team performance, post delivered orders, perform daily reconciliations, and help improve last mile service while upholding store standards and providing excellent customer service.

Qualifications

• Analytical skills for monitoring and reporting.
• Effective communication for customer interaction and team coordination.
• Customer-focused mindset to ensure excellent service delivery.
• Ability to continuously improve processes and uphold team accountability.

Responsibilities

• Maintain and submit KPI reports.
• Ensure all system procedures are adhered to as per procedure.
• Document classification, sorting, filing and proper archiving.
• Post delivered orders (handed over/completed) on a daily basis and follow up with stores/service providers for the pending list.
• Perform daily posting reconciliation in the system based on POD confirmation and fulfillment records.
• Conduct regular spot checks and monitor team performance to ensure quality standards.
• Use reason to solve problems as they arise.
• Work to increase the last mile service level with OTF and maintain the shopping experience standard.
• Provide excellent customer service.
• Lead the Last mile teams to ensure timely order fulfillment.
• Ensure all equipment is safely and properly maintained in good condition.
• Check output to ensure the highest quality.
• Maintain a clean work environment and comply with all safety requirements.
• Keep records of POD for further customer escalation handling.

Skills

Analytical skills

Effective communication

Customer-focused

Process improvement

Education

High school education or equivalent

Job description

Job Description:

Job Requisition ID: 181102

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Backoffice Assistant plays a vital role in supporting the customer fulfillment and home delivery processes within IKEA. This position is responsible for assisting customer order outbound activities daily in a professional manner, ensuring order fulfillment aligns with customer-agreed timelines. The role includes maintaining records of delivered orders, monitoring the performance of IKEA delivery teams, and taking timely actions to enhance customer shopping experiences. The Backoffice Assistant must represent the IKEA brand effectively while working to improve last mile delivery services and maintain store standards.

What You Will Do:

• Maintain and submit KPI reports.
• Ensure all system procedures are adhered to as per procedure.
• Document classification, sorting, filing and proper archiving.
• Post delivered orders (handed over/completed) on a daily basis and follow up with stores/service providers for the pending list.
• Perform daily posting reconciliation in the system based on POD confirmation and fulfillment records.
• Conduct regular spot checks and monitor team performance to ensure quality standards.
• Use reason to solve problems as they arise.
• Work to increase the last mile service level with OTF and maintain the shopping experience standard.
• Provide excellent customer service.
• Lead the Last mile teams to ensure timely order fulfillment.
• Ensure all equipment is safely and properly maintained in good condition.
• Check output to ensure the highest quality.
• Maintain a clean work environment and comply with all safety requirements.
• Keep records of POD for further customer escalation handling.

Required Skills To Be Successful:

• Analytical skills for monitoring and reporting.
• Effective communication for customer interaction and team coordination.
• Customer-focused mindset to ensure excellent service delivery.
• Ability to continuously improve processes and uphold team accountability.

What Qualifies You For The Role:

• High school education or equivalent.
• 2 to 3 years of experience in last mile delivery services and operations.
• Familiarity with kitchen furniture delivery and assembly.
• Strong analytical skills and effective communication abilities.

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