L&D Specialist UAE National (Fulfillment & Operations)

Amazon Inc.; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Amazon Inc. is seeking a Learning Specialist to coordinate all training activities across the site, collaborating with the L&D team, Operations leaders, DSP Managers, dispatchers, drivers, and sort associates to ensure compliant training and up-to-date documentation.

The role includes hands-on facilitation, development of training content using Articulate 360, Photoshop, and video editing, and building internal dashboards to report progress during daily and weekly leadership calls.

Qualifications

• Speak, write, and read fluently in English.
• Experience as a trainer and ability to manage a classroom of learners across multiple sites/regions.
• Willingness to work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Coordinate and facilitate all training programs (up to 50 members per session).
• Track learning performance and implement improvements.
• Monitor adherence to training programs and drive new projects.
• Create training documents using Articulate 360, Photoshop, and video editing.
• Close developmental gaps for individuals and groups.
• Update training documents with program managers and leadership.
• Create dashboards and report training KPIs in leadership calls.

Skills

Fluent English

Training delivery

Classroom management

Tools

Articulate 360

Photoshop

Video editing

Job description

The AMZL Trans Learning Specialist works with their Country L&D manager, Operations Managers, Area Managers, Production Assistants, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Sort Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date. The Learning Specialist is assigned to the Learning Department and will manage specific responsibilities to that department.

Key job responsibilities

• Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
• Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
• Execute plans to close gaps in the developmental needs for individuals and groups
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

Basic Qualifications

• - Speak, write, and read fluently in English
• - Experience as a trainer and ability to manage a classroom of learners, or experience developing or delivering training programs across multiple sites or regions
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• - Experience in logistics, or experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.