Korean-Speaking Customer Service & Logistics Executive

Etex; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Etex in the UAE is seeking a proactive Customer Service & Order Management professional to own the end-to-end order-to-delivery process, coordinating with manufacturing sites, logistics partners, and customers to ensure timely, accurate execution.

The role also covers logistics coordination, sales administration, and business support for Korea operations, requiring strong communication, stakeholder management, and SAP MM/SD knowledge.

Qualifications

• Experience in customer service and order management.
• Familiarity with SAP MM and SD modules.
• Knowledge of import/export documentation.
• Experience in multinational or international environments.

Responsibilities

• Manage the complete order-to-delivery cycle with accurate processing.
• Coordinate with manufacturing sites, logistics partners, and customers.
• Monitor order status and communicate updates proactively.
• Prepare and validate sales and shipping documentation.
• Provide administrative support to Korea business operations.
• Coordinate procurement of marketing materials and office supplies.
• Handle travel, visitors, and events for partners.
• Manage incoming business inquiries via phone and email.

Skills

Customer Service

Order Management

Logistics Coordination

Sales Administration

Multitasking

Communication

Stakeholder Management

Education

Degree in Business Administration, Supply Chain Management, Logistics, or related discipline

Tools

SAP MM

SAP SD

Job description

What You\'ll Do Customer Service & Order Management

As the central point of contact for customers and internal teams, you will:

• Manage the complete order-to-delivery cycle, ensuring accurate and timely processing of customer orders.
• Coordinate closely with manufacturing sites, logistics partners, and customers to ensure smooth execution of deliveries.
• Monitor order status and proactively communicate updates, resolving issues before they impact the customer experience.
• Build strong and trusted relationships with customers to enhance satisfaction and long-term business partnerships.
• Ensure all customer inquiries are handled professionally, efficiently, and with a high level of responsiveness.

Logistics & Supply Chain Coordination

• Coordinate shipment schedules and delivery activities with factories and logistics providers.
• Track and manage delivery performance to ensure on-time fulfillment.
• Support import/export documentation requirements and shipping processes.
• Collaborate with supply chain stakeholders to identify opportunities for process improvements and operational efficiency.

Sales Administration & Documentation

• Prepare, validate, and maintain critical sales and shipping documentation, including:
  • Invoices
  • Product certificates
  • Technical documentation
  • Delivery-related records
• Support monthly sales closing activities.
• Assist with tax invoice processing and Accounts Receivable follow-up.
• Ensure data accuracy and compliance across all customer, sales, and logistics records.

Business Support & Administration

• Provide administrative support to the Korea business operations.
• Act as a liaison between local teams and Shared Service Centres on finance and operational matters.
• Coordinate procurement of marketing materials, product literature, samples, office supplies, and promotional items.
• Support travel, visitor, and event coordination for colleagues and business partners visiting from Korea and other locations.
• Manage incoming business inquiries through phone and email channels.

South Korean national currently based in the UAE OR highly proficient in Korean (written and spoken)

Professional proficiency in English

Experience in:

• Customer Service
• Order Management
• Logistics / Supply Chain Coordination
• Sales Administration

Strong ability to manage multiple priorities while maintaining accuracy and attention to detail

Excellent communication and stakeholder management skills

Proactive problem-solving mindset with the ability to work independently

Preferred Qualifications

• Degree in Business Administration, Supply Chain Management, Logistics, or a related discipline.
• Experience working in a multinational or international business environment.
• Knowledge of SAP, particularly MM and SD modules.
• Understanding of Accounts Receivable, invoicing, and sales administration processes.
• Familiarity with import/export and logistics documentation.

Our Culture

Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.

Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions

We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance.

It is also essential for us that everyone feels part of the team.

In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination