Key Customer Support (UAE National)

Johnson Controls, Inc.; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Johnson Controls, Inc. in the United Arab Emirates seeks a UAE National to strengthen strategic customer relationships across Government and Semi-Government entities, focusing on resolving payment challenges and reducing financial exposure.

You will coordinate with Finance, Legal, Sales, and Operations to support dispute resolution, manage bonds and guarantees, monitor expirations, and provide regular reports to improve cash flow and working capital.

Qualifications

• Bachelor's degree in business/finance/law/economics.
• Minimum 1 year of relevant experience.
• Experience in CRM, contract management or financial operations.
• Strong communication and negotiation skills.
• Proficiency with MS Office.

Responsibilities

• Develop and maintain relationships with Government and Semi-Government entities.
• Serve as the main contact for payments and contractual matters.
• Support timely collection of receivables and improve payment performance.
• Identify, investigate and support dispute resolution affecting payment.
• Coordinate escalations with internal teams and stakeholders.
• Oversee bonds, guarantees, LC, and other securities.
• Monitor expirations, renewals, and related risks.
• Provide reporting on payment status, disputes, and risk.
• Support workshops and executive reviews on cash flow improvements.
• Contribute to process improvements to reduce DSO.

Skills

Customer relationship management

Contract management

Stakeholder management

Negotiation

Financial analysis

MS Office

Education

Bachelor's degree in Business Administration, Finance, Law, Economics

Tools

Microsoft Office

Job description

What you will do

We are seeking a highly motivated UAE National to support strategic customer relationships across the region, with a strong focus on Government and Semi-Government entities. The role exists to help resolve payment challenges, manage contractual securities, support dispute resolution, and reduce financial exposure related to delayed or withheld receivables. Success in this position will contribute to stronger customer partnerships, healthier cash flow, and improved working capital performance.

• Develop and maintain trusted working relationships with key customers, particularly Government and Semi-Government organizations.
• Act as a reliable point of contact for commercial and contractual matters related to customer payments and obligations.
• Support timely collection of outstanding receivables and help improve payment performance across assigned accounts.
• Identify, investigate, and support the resolution of commercial and contractual disputes affecting payment.
• Coordinate escalations with internal teams and senior customer stakeholders to reach practical outcomes.
• Oversee the administration of bonds, guarantees, letters of credit, and other contractual securities.
• Monitor expirations, renewals, releases, and related risks to protect the business from unnecessary exposure.
• Provide regular reporting and analysis on payment status, disputes, customer engagement, and financial risk.
• Support internal workshops, customer meetings, and executive reviews focused on payment resolution and cash flow improvement.
• Contribute to continuous improvement initiatives that strengthen collections processes and reduce Days Sales Outstanding (DSO).

How will you do it

• Build credibility through clear, consistent communication and a proactive customer-first approach.
• Stay close to the detail of each account, including contract terms, payment history, securities, and dispute status.
• Work collaboratively with Finance, Legal, Sales, Operations, and Project teams to align on actions and next steps.
• Use structured follow-up, disciplined tracking, and timely escalation to keep issues moving toward resolution.
• Apply sound judgment when balancing customer relationships with the need to protect cash flow and reduce risk.
• Use data and reporting to identify trends, highlight exposure, and support practical decision-making.
• Approach challenges with ownership, candor, and a mindset of continuous improvement.
• Operate with professionalism and integrity when managing sensitive commercial and contractual discussions.

What we look for

• UAE National (Emirati) with Family Book.
• Bachelor's degree in Business Administration, Finance, Law, Economics, or a related field.
• Minimum 1 year of experience.
• Experience in customer relationship management, contract management, commercial operations, finance, collections, or a related discipline.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to influence and build relationships across diverse customer and internal stakeholder groups.
• Strong analytical and problem-solving capabilities.
• Proficiency in Microsoft Office applications.

Nice to Have

• Experience working with Government or Semi-Government entities in the UAE.
• Knowledge of contract administration, commercial management, receivables, or dispute resolution processes.
• Understanding of financial instruments such as bonds, bank guarantees, and letters of credit.
• Experience within a multinational organization.