Customer Service & Collections Officer (UAE National)

Asteco; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Asteco is seeking a Collections Officer to support Districts & Communities operations by managing receivables, coordinating collection activities, and maintaining accurate financial records. The role emphasizes timely collection while maintaining positive relationships with tenants and internal stakeholders.

The successful candidate will monitor outstanding balances, issue invoices and reminders, and collaborate with teams to resolve discrepancies.

Qualifications

• Bachelor's Degree in Business Administration, Finance, Accounting, or a related field.
• 1 to 3 years of experience in collections or accounts receivable.
• Professional and calm approach when handling payment follow-ups.

Responsibilities

• Monitor, track, and follow up on outstanding receivables across assigned communities and districts.
• Prepare and issue invoices, statements of accounts, and payment reminders.
• Coordinate with tenants, customers, and internal teams to resolve billing and payment discrepancies.
• Maintain accurate records of collections, payments, and outstanding balances.
• Update collection statuses and prepare aging and collections reports.
• Support month-end closing activities relating to receivables and collections.
• Escalate long-overdue accounts and assist with resolution alongside management.
• Ensure compliance with company policies, procedures, and financial controls.
• Provide administrative and documentation support to the Community Hospitality & Service team as required.
• Strong verbal and written communication skills in English.
• Good interpersonal and customer service skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP or property management systems is an advantage.

Skills

Verbal and written English comms

Interpersonal skills

Customer service

Attention to detail

Time management / multitasking

Microsoft Excel

Education

Bachelor's Degree in Business Administration, Finance, Accounting

Tools

Excel (Microsoft Office)

ERP systems

Property management systems

Job description

The Collections Officer supports Districts & Communities operations by managing receivables, coordinating collection activities, and maintaining accurate financial records. The role focuses on timely collection of outstanding payments while maintaining positive relationships with tenants, customers, and internal stakeholders.

Key Responsibilities

• Monitor, track, and follow up on outstanding receivables across assigned communities and districts.
• Prepare and issue invoices, statements of accounts, and payment reminders.
• Coordinate with tenants, customers, and internal teams to resolve billing and payment discrepancies.
• Maintain accurate records of collections, payments, and outstanding balances.
• Update collection statuses and prepare aging and collections reports.
• Support month-end closing activities relating to receivables and collections.
• Escalate long-overdue accounts and assist with resolution alongside management.
• Ensure compliance with company policies, procedures, and financial controls.
• Provide administrative and documentation support to the Community Hospitality & Service team as required.
• Strong verbal and written communication skills in English.
• Good interpersonal and customer service skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP or property management systems is an advantage.

Qualifications

• Bachelor's Degree in Business Administration, Finance, Accounting, or a related field.
• 1 to 3 years of experience in collections or accounts receivable.
• Professional and calm approach when handling payment follow-ups.