Key Accounts Manager

Kamal Luthra General Trading LLC; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Kamal Luthra General Trading LLC in Dubai, UAE is seeking a results-driven Vendor Acquisition & Business Development Manager to identify, onboard and grow a network of vendors across FMCG, fashion, electronics and other marketplace verticals. You will build a strong supplier pipeline, negotiate terms, and guide onboarding from documentation to first order activation.

The role requires 3–7 years in e-commerce marketplace or B2B vendor management, with hands-on experience in listings, pricing and

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field.
• 3–7 years of experience in e-commerce marketplace management or B2B vendor management.
• Experience with platforms such as Amazon Seller Central, Noon Marketplace, Shopify, WooCommerce.

Responsibilities

• Actively identify and onboard new vendor brands and distributors.
• Develop vendor pipeline across categories and manage onboarding.
• Negotiate commercial terms including commissions and promotions.
• Monitor vendor performance and implement improvement plans.
• Support commercial negotiations with strategic partners.
• Collaborate with merchandising to grow assortment and campaigns.
• Plan vendor marketing campaigns and promotions.
• Prepare weekly/monthly performance reports and insights.
• Coordinate cross-functionally with operations, finance, marketing and tech.

Skills

Vendor management

Key account mgmt

E-commerce

Negotiation

Analytics

Vendor onboarding

Category growth

Cross-functional

Education

Bachelor's in Business

Tools

Amazon Seller Central

Noon Marketplace

Shopify

WooCommerce

Multi-vendor platforms

Job description

Role & responsibilities

1 Vendor Acquisition & Business Development Responsibilities

Actively identify approach and onboard new vendors brands manufacturers wholesalers importers and distributors to expand the marketplace ecosystem. Develop a strong vendor pipeline across categories such as FMCG groceries fashion beauty electronics lifestyle and other marketplace verticals. Research potential vendors and understand their product portfolio pricing market presence and business potential. Present marketplace benefits and partnership opportunities to prospective vendors. Negotiate commercial terms including commission structures promotional participation marketing support and partnership agreements. Convert prospective vendors into active sellers on the platform. Ensure successful onboarding of new vendors including Documentation and compliance Product catalogue creation Pricing setup Inventory integration Vendor training First order activation Build strategic relationships with high-potential brands and exclusive sellers. Achieve monthly vendor acquisition and revenue targets. Develop strategies to increase sales revenue from assigned key accounts. Identify opportunities for upselling cross-selling and expanding product categories. Drive vendor growth through Product assortment expansion Competitive pricing strategies Promotional campaigns Advertising opportunities Seasonal campaigns Brand visibility initiatives Achieve monthly and quarterly sales targets.

2 Vendor Performance Management

Monitor vendor performance metrics including Sales revenue Order volume Product availability Inventory levels Customer ratings Return rates Delivery performance Cancellation rates. Develop action plans for underperforming vendors. Ensure vendors maintain marketplace quality standards. Work closely with vendors to improve Product listings Images Descriptions Pricing Inventory availability.

3 Commercial Negotiations

Negotiate commercial agreements with vendors including Commission structures Promotional discounts Marketing contributions Exclusive product launches Volume-based incentives Payment terms Identify opportunities for better margins and profitability. Support contract negotiations with strategic partners.

4 Vendor Acquisition & Brand Partnerships

Support the Business Development team in identifying potential high-value sellers. Approach established brands manufacturers importers and distributors. Pitch marketplace benefits and partnership opportunities. Assist in onboarding premium vendors. Build relationships with exclusive brands and category leaders.

5 Marketplace Merchandising & Category Growth

Work with Category Managers to improve product assortment. Identify market gaps and recommend new products. Analyze competitor marketplaces and pricing strategies. Recommend new categories and brands for marketplace expansion. Support product launches and brand campaigns.

6 Marketing & Promotional Collaboration

Coordinate with marketing teams to create vendor campaigns. Plan Festival promotions Flash sales Brand campaigns Sponsored listings Discount campaigns Encourage vendors to participate in marketplace marketing activities. Track campaign performance and ROI.

7 Data Analysis & Reporting

Prepare weekly and monthly performance reports. Analyze GMV Gross Merchandise Value Vendor sales growth Conversion rates Customer demand trends Product performance Provide insights and recommendations to improve revenue. Maintain accurate account management records.

8 Cross-Functional Coordination

Work closely with Operations Team Vendor onboarding Inventory management Order fulfillment Delivery issues Finance Team Vendor payments Reconciliation Commission tracking Marketing Team Campaign planning Promotions Brand visibility Technology Team Product listing issues Platform improvements Vendor dashboard requirements.

9 Vendor Training & Support

Train vendors on marketplace processes. Guide vendors regarding Product uploads Pricing strategy Inventory management Promotions Order management Improve vendor adoption of marketplace tools.

Required Skills & Qualifications

Education: Bachelor's degree in Business Administration, Marketing, Commerce, Supply Chain, or related field. Experience: 3- 7 years of experience in: E-commerce marketplace management Key account management Vendor management Retail/FMCG distribution B2B sales Experience with platforms such as: Amazon Seller Central Noon Marketplace Shopify WooCommerce Multi-vendor marketplaces will be an advantage.

Preferred candidate profile

The Key Account Manager will be responsible for managing, developing, and growing relationships with strategic vendors, brands, manufacturers, distributors, and high-value sellers on the e-commerce marketplace. The role requires a commercially driven professional who can build strong vendor relationships, improve vendor performance, increase sales revenue, negotiate business terms, and create long-term partnerships that contribute to marketplace growth. The ideal candidate should have experience in e-commerce marketplaces, FMCG, retail, distribution, or B2B partnerships and possess strong negotiation, analytical, and relationship management skills.