Key Account Manager | E-commerce

Apparel Group; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

Apparel Group seeks a seasoned Key Accounts Manager to oversee relationships with major eCommerce clients and drive revenue growth across the group’s brands. You will coordinate with marketing, product, and operations to plan campaigns, launches, and pricing strategies tailored to each account.

Ideal candidates have 5–7 years in account management or sales within eCommerce or digital retail. The role focuses on delivering on-time product and service delivery while maintaining brand standards

Qualifications

• The ideal Key Accounts Manager should have a minimum of 5–7 years of experience in account management, sales, or client services, preferably within the eCommerce or digital retail sector.

Responsibilities

• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters.
• Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem.
• Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
• Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
• Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.
• Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships.

Job description

Responsibilities

• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account‑related matters.
• Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross‑selling, and identifying new opportunities within the eCommerce ecosystem.
• Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
• Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
• Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.
• Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long‑term partnerships.
• Payment Reconciliations: Perform payment reconciliations, ensuring payments are received on time and discrepancies between accounts are resolved efficiently.
• Market Insights: Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.
• Reporting & Forecasting: Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).
• Compliance & Brand Standards: Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.

Desired Experience

The ideal Key Accounts Manager should have a minimum of 5–7 years of experience in account management, sales, or client services, preferably within the eCommerce or digital retail sector.

Key Relationships

• Chief Executive Officer
• Manager – Ecommerce
• Senior Manager – Ecommerce & Digital Marketing
• Executive – Ecommerce
• Stylist – Ecommerce
• Business Analyst – Ecommerce
• etc.

About Apparel Group

Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 85+ brands across 2,100+ stores in more than 14 countries while employing over 20,000 multicultural staff. The organization has achieved mercurial growth in the last 26 years by introducing world‑class labels from around the globe, including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie’s Italian and Tim Hortons, to name a few.