Key Account Manager | E-commerce

FashionUnited; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Apparel Group seeks a seasoned Key Accounts Manager to lead relationships with major eCommerce clients, overseeing strategy, performance, and delivery across 14+ countries.

You will drive revenue growth, manage campaigns, renew contracts, ensure brand compliance, and provide insights through reporting, collaborating with marketing, product, and operations.

Qualifications

• Minimum of 5-7 years of experience in account management, sales or client services, preferably within ecommerce/digital retail.

Responsibilities

• Build and nurture strong relationships with key eCommerce clients
• Develop strategic plans to increase revenue from key accounts
• Monitor and analyze account performance metrics and provide actionable insights
• Plan and execute promotional campaigns, product launches, and pricing strategies
• Ensure timely delivery of products, services and solutions to meet client needs
• Manage contract renewals and negotiations with key accounts
• Perform payment reconciliations and resolve discrepancies
• Provide regular performance reports and KPIs to senior management and clients
• Ensure compliance with brand standards and online retail regulations

Skills

Client relationship management

Sales & revenue growth

Performance analysis

Campaign management

Contract negotiation

Payment reconciliation

Market insights

Reporting & forecasting

Brand compliance

Job description

• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters.
• Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem
• Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
• Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
• Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.
• Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships.
• A Key Accounts Manager perform payment reconciliations, they play a critical supporting role in ensuring that payments are received on time and that any discrepancies between accounts are resolved efficiently.
• Market Insights: Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.
• Reporting & Forecasting: Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).
• Compliance & Brand Standards: Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.

DESIRED EXPERIENCE

The ideal Key Accounts Manager should have a Minimum of 5-7 years of experience in account management, sales, or client services, preferably within the eCommerce or digital retail sector.

KEY RELATIONSHIPS

Chief Executive Officer, Manager – Ecommerce, Senior Manager - Ecommerce & Digital Marketing, Executive – Ecommerce, Stylist – Ecommerce, Business Analyst – Ecommerce etc.

ABOUT APPAREL GROUP

Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 85+ brands across 2,100+ stores in more than 14 countries while employing over 20,000 multicultural staff. The organization has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie’s Italian and Tim Hortons, to name a few.