Key Accounts Executive

Averda; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Averda is seeking a dynamic Key Accounts Executive to manage strategic accounts, drive revenue growth, and ensure long-term customer satisfaction. You will upsell and cross-sell services while coordinating with internal teams to deliver exceptional waste management solutions.

The role requires strong communication, negotiation, and problem-solving skills, with UAE experience and driving license preferred, to maintain high client service levels and foster lasting partnerships.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5 years in Key Account Management / CRM, preferably in waste management or services.
• Strong comms, negotiation and problem-solving skills.
• UAE driving license mandatory; UAE experience preferred.

Responsibilities

• Manage relationships with key customers and ensure high satisfaction.
• Be primary contact for accounts, address service needs and issues.
• Coordinate with Ops, Customer Service, Finance for service delivery.
• Monitor performance, feedback, complaints and SLAs.
• Identify opportunities for account growth and additional services.
• Support renewals, quotes and account reviews.
• Prepare regular customer reports and maintain records.

Skills

Key Account Management

Customer Relationship Management

Negotiation

Communication

Problem-solving

Commercial awareness

MS Office proficiency

CRM systems

Education

Bachelor's degree in Business Administration

Tools

CRM systems

MS Office

Job description

Averda is a leading global provider of integrated waste management and environmental services, delivering innovative, sustainable solutions to some of the world’s most complex waste challenges. Operating across multiple markets, we are committed to transforming waste into value while safeguarding the environment, supporting our communities, and driving operational excellence.

Overview

We are seeking a dynamic Key Accounts Executive who is passionate about building strong client relationships, managing strategic accounts, and delivering exceptional customer experiences. In this role, you will identify growth opportunities through upselling and cross-selling, drive revenue growth, and ensure long-term customer satisfaction and retention.

Key Responsibilities

• Manage and develop relationships with key customers and ensure high levels of customer satisfaction.
• Act as the primary point of contact for assigned accounts, addressing service requirements and resolving issues promptly.
• Coordinate with Operations, Customer Service, Finance and other internal teams to ensure smooth service delivery.
• Monitor service performance, customer feedback, complaints and agreed SLAs.
• Identify opportunities for account growth, additional services and revenue generation.
• Support contract renewals, commercial discussions, quotations and account reviews.
• Prepare regular customer reports and account performance updates.
• Maintain accurate records of customer interactions, contracts and service requirements.

Qualifications and Experience

• Bachelor's degree in Business Administration or a related field.
• 5 years of experience in Key Account Management / Customer Relationship Management, preferably within waste management, environmental services, facilities management, logistics or a similar service industry.
• Strong understanding of waste collection operations and customer service requirements is highly desirable.
• Proven ability to manage multiple accounts and stakeholders.
• Strong communication, negotiation and problem-solving skills.
• Commercial awareness with a customer-focused approach.
• Good knowledge of MS Office and CRM/account management systems.
• UAE experience is preferred.
• UAE Driving License is mandatory.

If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren’t afraid of a challenge, why not start your journey with us today.

Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*