Credit Controller - Abu Dhabi

Averda; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Averda, a global leader in integrated waste management, is seeking a target-driven Collections Professional in the UAE to manage B2B credit control, accounts receivable, and dispute resolution while maintaining strong customer relationships.

You will monitor ageing, pursue overdue payments through calls and visits, negotiate payment plans, reconcile accounts, and prepare daily to monthly collection reports for management.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 3–5 years of experience in credit control, accounts receivable, or B2B collections.
• Experience in waste management, facilities management, logistics, FM, construction, or related B2B service industries preferred.
• UAE experience is essential.
• Fluency in Arabic is mandatory.
• Strong negotiation, communication, and interpersonal skills.
• MS Excel and ERP/accounting systems knowledge.

Responsibilities

• Monitor customer accounts, ageing reports, and overdue balances.
• Follow up with customers through calls, emails, and client visits to secure payments.
• Develop and execute collection plans to achieve monthly targets.
• Reconcile customer accounts and investigate discrepancies in invoices, payments, and credit notes.
• Negotiate payment plans and settlements with customers, within company guidelines.
• Issue collection reminders, statements, and reports related to overdue accounts.
• Identify high-risk and long-outstanding accounts and escalate as needed.
• Maintain accurate records of all collection activities and payments.

Skills

Credit control

Accounts receivable

B2B collections

Arabic language

Negotiation

Communication

Interpersonal skills

Excel

ERP

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

ERP/accounting systems

Job description

Averda is a leading global provider of integrated waste management and environmental services, delivering innovative, sustainable solutions to some of the world’s most complex waste challenges. Operating across multiple markets, we are committed to transforming waste into value while safeguarding the environment, supporting our communities, and driving operational excellence.

Overview

We are looking for a target-driven and persistent Collections Professional with proven experience in B2B collections, Accounts Receivable, credit control, and commercial account management, with a strong focus on recovering outstanding payments while maintaining positive customer relationships. The role requires expertise in ageing analysis, dispute resolution, customer follow-up, account reconciliation, negotiation, and accurate collection reporting. Experience in waste management, environmental services, utilities, facilities management, logistics, or other service-based industries will be an added advantage.

Key Responsibilities:

• Monitor customer accounts, ageing reports, and overdue balances.
• Follow up with customers through calls, emails, and client visits to secure outstanding payments.
• Develop and execute collection plans to achieve monthly collection targets.
• Maintain regular follow-up on overdue invoices and agreed payment commitments.
• Coordinate with Sales, Operations, Customer Service, and Finance teams to resolve billing and service-related disputes.
• Reconcile customer accounts and investigate discrepancies in invoices, payments, and credit notes.
• Negotiate payment plans and settlements with customers, where required and within company guidelines.
• Issue collection reminders, statements, and other correspondence related to overdue accounts.
• Identify high-risk and long-outstanding accounts and recommend appropriate escalation.
• Monitor customer credit limits and payment terms and highlight potential credit risks.
• Maintain accurate records of all collection activities, customer commitments, and payment receipts.
• Prepare daily, weekly, and monthly collection and ageing reports for management.
• Follow up on PDCs, bank transfers, and other outstanding payment instruments, where applicable.
• Support the legal escalation of chronic or disputed accounts in coordination with management.
• Ensure all collection activities comply with company policies and applicable UAE regulations.

Requirements:

• Bachelor’s degree/Diploma in Finance, Accounting, Business Administration, or a related field.
• 3–5 years of experience in Credit Control, Accounts Receivable, or B2B Collections.
• Experience in waste management, facilities management, logistics, FM, construction, or other B2B service industries is preferred.
• UAE experience is essential.
• Fluency in Arabic is mandatory
• Strong understanding of credit terms, ageing, receivables, and collection processes.
• Excellent negotiation, communication, and interpersonal skills.
• Strong follow-up skills with the ability to deal confidently with corporate customers.
• Good knowledge of MS Excel and ERP/accounting systems.
• Ability to manage multiple customer accounts and work towards collection targets.
• UAE driving license would be an advantage, particularly for customer visits.

If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren’t afraid of a challenge, why not start your journey with us today.

Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*