Key Account Manager (KAM) – Employee Benefits, Corporate Solutions

Nexus Insurance Brokers LLC; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Nexus Insurance Brokers LLC is seeking a dedicated Key Account Manager (Employee Benefits) in Dubai to manage and grow a portfolio of corporate clients. You will serve as the main contact for designated accounts, ensuring seamless policy administration, timely renewals, and proactive client engagement across the Nexus panel with insurers and internal teams.

The role focuses on building strong relationships, coordinating with brokers and consultants, and delivering high-quality service to ensure

Qualifications

• Strong client relationship management skills with a focus on corporate clients.
• Excellent communication and negotiation abilities.
• Highly organized with strong follow-up and deadline management.
• Solid understanding of Employee Benefits and corporate insurance servicing.
• Ability to manage multiple accounts and coordinate with internal/external stakeholders.

Responsibilities

• Develop and maintain relationships with designated corporate clients to ensure high levels of satisfaction and retention.
• Act as the primary liaison between clients, insurers, consultants, and internal teams to address inquiries and resolve issues.
• Coordinate renewals, quotations, and delivery of required documents in a timely manner.
• Conduct regular client meetings and quarterly reviews to understand ongoing requirements.
• Coordinate with insurers and internal teams for claims-related escalations and issue resolution.
• Identify opportunities to expand services and support client growth.

Job description

Role Overview

The Key Account Manager (KAM) – Employee Benefits is responsible for managing and developing relationships with key corporate clients, ensuring a high standard of service, effective policy administration, and strong client retention.The role serves as the primary point of contact for designated corporate accounts and involves overseeing day-to-day policy-related activities, coordinating with insurers and internal teams, supporting renewals and client requirements, and ensuring a seamless client experience.

Key Responsibilities

Client Relationship Management

• Develop and maintain strong, professional relationships with corporate clients to ensure high levels of satisfaction and retention.
• Act as the primary liaison between clients, insurers, consultants, and internal teams to address enquiries and resolve issues efficiently.
• Handle client complaints professionally and elevate matters to the appropriate internal functions when required.
• Maintain accurate records of client communications, issues, and resolutions.

Policy Administration

• Respond to client enquiries within agreed service timelines, acknowledging requests and coordinating with insurers and relevant internal teams for resolution.
• Monitor the implementation of new business orders and ensure timely completion with support from the Assistant.
• Review policy documentation for accuracy and completeness before releasing documents to clients.
• Ensure appropriate follow-up on implementation processes and agreed delivery timelines.

Renewals

• Initiate renewal discussions with clients at least two months prior to policy expiry.
• Obtain and follow up on renewal terms from insurers approximately 45 days prior to expiry, or earlier where required by the client.
• Obtain alternative quotations and prepare comparative options for clients where appropriate.
• Lead renewal discussions and negotiations in coordination with relevant internal stakeholders.
• Oversee the implementation of renewal instructions and ensure timely delivery of all required documentation to clients.

Client Engagement & Service

• Conduct regular client meetings, including quarterly visits where appropriate, to strengthen relationships and understand ongoing requirements.
• Conduct quarterly claims reviews and coordinate with relevant stakeholders to address key observations and requirements.
• Coordinate wellness sessions and employee engagement initiatives for clients as required.
• Arrange client induction sessions and support effective communication of insurance-related processes.
• Provide clients with clear guidance on policy procedures, including reimbursement processes, authorisations, and general enquiries.

Escalations & Issue Resolution

• Support clients with escalations relating to claims, additions, and deletions by coordinating with insurers and relevant internal teams.
• Identify and resolve technical or service-related issues promptly, escalating complex matters through the appropriate internal channels when required.
• Ensure all escalations are followed through to resolution and communicated appropriately to the client.

Business Development & Account Growth

• Identify opportunities to introduce additional services and solutions relevant to existing client requirements.
• Coordinate alternative quotations and solutions where required.
• Support the development and retention of existing corporate accounts through proactive account management and high-quality service delivery.

Internal & External Coordination

• Work closely with the Employee Benefits team, consultants, KAO, Assistants, and other internal stakeholders to ensure efficient service delivery.
• Coordinate with insurers across the Nexus panel through Broker Relations Managers and/or relevant insurer administration teams.
• Serve as the primary point of contact for designated Nexus corporate clients and ensure effective communication across all stakeholders.

Key Competencies

• Strong client relationship management and communication skills.
• Excellent organisational and follow-up abilities.
• Strong understanding of Employee Benefits and corporate insurance servicing.
• Ability to manage multiple accounts, priorities, and deadlines effectively.
• Strong negotiation and problem-solving skills.
• Proactive and service-oriented approach.
• Ability to work collaboratively with clients, insurers, consultants, and internal teams.
• Strong attention to detail and commitment to service excellence.

What Success Looks Like

Success in this role will be demonstrated through strong client relationships, effective account management, timely execution of policy and renewal requirements, proactive issue resolution, high client satisfaction and retention, and identification of opportunities to support account growth.This role requires a proactive, client-focused approach and the ability to deliver seamless, responsive and professional service across a portfolio of corporate Employee Benefits accounts.