Key Account Manager (KAM)

Nexus Insurance Brokers Ltd.; Dubai; On-site; AED 150,000 - 270,000; Full time

Job summary

Nexus Insurance Brokers Ltd. in Dubai seeks a Key Account Manager (KAM) for Employee Benefits to manage and grow strategic corporate client relationships. You will coordinate with insurers and internal teams to ensure seamless policy administration, timely renewals, and exceptional client service.

The role requires strong relationship management, excellent communication, and the ability to handle multiple accounts with proactive problem solving to drive client satisfaction and retention.

Qualifications

• Experience in key account management within Employee Benefits or corporate insurance.
• Strong client relationship management and communication skills.
• Excellent organisational and follow-up abilities.
• Ability to manage multiple accounts, priorities and deadlines.
• Negotiation and problem-solving skills with a service-oriented approach.

Responsibilities

• Develop and maintain relationships with corporate clients to ensure satisfaction and retention.
• Oversee day-to-day policy-related activities and ensure accurate policy administration.
• Lead renewal discussions, obtain terms from insurers and prepare comparative options.
• Coordinate client engagement, wellness sessions, and effective policy communications.
• Handle escalations relating to claims or policy changes and resolve issues promptly.
• Identify opportunities to introduce additional services and support account growth.
• Coordinate with internal teams and insurers to ensure seamless service delivery.

Job description

Role Overview

The Key Account Manager KAM Employee Benefits is responsible for managing and developing relationships with key corporate clients ensuring a high standard of service effective policy administration and strong client retention The role serves as the primary point of contact for designated corporate accounts and involves overseeing day-to-day policy-related activities coordinating with insurers and internal teams supporting renewals and client requirements and ensuring a seamless client experience.

Key Responsibilities

Client Relationship Management

Develop and maintain strong professional relationships with corporate clients to ensure high levels of satisfaction and retention. Act as the primary liaison between clients insurers consultants and internal teams to address enquiries and resolve issues efficiently. Handle client complaints professionally and elevate matters to the appropriate internal functions when required. Maintain accurate records of client communications issues and resolutions.

Policy Administration

Respond to client enquiries within agreed service timelines acknowledging requests and coordinating with insurers and relevant internal teams for resolution. Monitor the implementation of new business orders and ensure timely completion with support from the Assistant. Review policy documentation for accuracy and completeness before releasing documents to clients. Ensure appropriate follow-up on implementation processes and agreed delivery timelines.

Renewals

Initiate renewal discussions with clients at least two months prior to policy expiry. Obtain and follow up on renewal terms from insurers approximately 45 days prior to expiry or earlier where required by the client. Obtain alternative quotations and prepare comparative options for clients where appropriate. Lead renewal discussions and negotiations in coordination with relevant internal stakeholders. Oversee the implementation of renewal instructions and ensure timely delivery of all required documentation to clients.

Client Engagement amp Service

Conduct regular client meetings including quarterly visits where appropriate to strengthen relationships and understand ongoing requirements. Conduct quarterly claims reviews and coordinate with relevant stakeholders to address key observations and requirements. Coordinate wellness sessions and employee engagement initiatives for clients as required. Arrange client induction sessions and support effective communication of insurance-related processes. Provide clients with clear guidance on policy procedures including reimbursement processes authorisations and general enquiries.

Escalations amp Issue Resolution

Support clients with escalations relating to claims additions and deletions by coordinating with insurers and relevant internal teams. Identify and resolve technical or service-related issues promptly escalating complex matters through the appropriate internal channels when required. Ensure all escalations are followed through to resolution and communicated appropriately to the client.

Business Development amp Account Growth

Identify opportunities to introduce additional services and solutions relevant to existing client requirements. Coordinate alternative quotations and solutions where required. Support the development and retention of existing corporate accounts through proactive account management and high-quality service delivery.

Internal amp External Coordination

Work closely with the Employee Benefits team consultants KAO Assistants and other internal stakeholders to ensure efficient service delivery. Coordinate with insurers across the Nexus panel through Broker Relations Managers and or relevant insurer administration teams. Serve as the primary point of contact for designated Nexus corporate clients and ensure effective communication across all stakeholders.

Key Competencies

• Strong client relationship management and communication skills
• Excellent organisational and follow-up abilities
• Strong understanding of Employee Benefits and corporate insurance servicing
• Ability to manage multiple accounts priorities and deadlines effectively
• Strong negotiation and problem-solving skills
• Proactive and service-oriented approach
• Ability to work collaboratively with clients insurers consultants and internal teams
• Strong attention to detail and commitment to service excellence

What Success Looks Like

Success in this role will be demonstrated through strong client relationships effective account management timely execution of policy and renewal requirements proactive issue resolution high client satisfaction and retention and identification of opportunities to support account growth. This role requires a proactive client-focused approach and the ability to deliver seamless responsive and professional service across a portfolio of corporate Employee Benefits accounts.