KEY ACCOUNT MANAGER H/F

Thélios; Dubai; On-site; AED 500,000 - 800,000; Full time

Job summary

Thélios is seeking a proactive Key Account Manager to own key relationships and drive complex sales across the Middle East. You will leverage your market experience to foster partnerships, negotiate contracts, and lead cross‑functional teams to ensure successful product delivery while upholding company policies.

The role requires strong strategic planning, excellent communication, and the ability to travel as needed to grow revenue in a luxury market with global reach.

Qualifications

• Minimum of 5 years of experience in key account management or related sales role.
• Experience in luxury goods or eyewear at international level.
• Strong strategic planning and execution abilities to drive sales growth and meet revenue targets.
• Familiarity with CRM software and other sales management tools.
• Excellent communication and organizational skills.
• Willingness to travel domestically or internationally.

Responsibilities

• Develop and execute comprehensive sales strategies to achieve revenue targets and expand Thélios` market presence in the Middle East.
• Build and maintain strong, long‑term relationships with important accounts, serving as the primary point of contact for their needs.
• Assist in negotiating and renewing contracts, ensuring mutual benefit for both the client and the Company.
• Conduct market research and analysis to identify trends and opportunities, informing new products and services for the region.
• Collaborate with marketing, product development, and customer service to ensure seamless delivery and customer satisfaction.
• Monitor and report on key account metrics, including sales performance, customer satisfaction, and market share.

Skills

Key account management

Sales strategy

CRM software

Team leadership

Communication

Negotiation

Strategic planning

Education

MBA preferred

Tools

CRM software

Sales management tools

Microsoft Office

Apple products

Job description

POSITION SUMMARY:

the role of the Key Account Manager in the Middle East involves taking ownership of important customer relationships and overseeing complex sales activities within the region. This professional will leverage the experience in the market to foster strong partnerships and drive revenue growth. This individual will leverage their expertise to understand and navigate the market, ensuring successful implementation of sales strategies. The Key Account Manager will collaborate with cross‑functional teams to guarantee effective delivery of products, all while upholding compliance with company policies and procedures.

Job Responsibilities

KEY RESPONSIBILITIES

• Develop and execute comprehensive sales strategies to achieve revenue targets and expand Thélios` market presence in the Middle East.
• Build and maintain strong, long‑term relationships with important accounts, serving as the primary point of contact for their needs and concerns.
• Assist in negotiating and renewing contracts, ensuring mutual benefit for both the client and the Company.
• Conduct thorough market research and analysis to identify emerging trends and opportunities, providing insights for the development of new products and services tailored to the region.
• Collaborate closely with cross‑functional teams, including marketing, product development, and customer service, to ensure seamless delivery and customer satisfaction.
• Monitor and report on key account metrics, including sales performance, customer satisfaction, and market share, providing regular updates and insights to the management team.
• Address any customer concerns or issues promptly and effectively, working to resolve conflicts and maintain a high level of customer satisfaction.
• Stay updated on industry trends, competitor activities, and regulatory changes in the Middle Eastern market, adjusting strategies accordingly to remain competitive.
• Conduct regular meetings and presentations with key clients to foster strong relationships and identify opportunities for additional collaboration and business growth.
• Ensure compliance with company policies and procedures, as well as local regulations, while upholding Thélios’ brand reputation and values in the Middle Eastern market.

Profile

The ideal candidate is a proactive organizer, professional and problem-solver. The role involves working with a cross functional team both junior & senior stakeholders and complex situations. A calm demeanour measured attitude and positive outlook are essential to success.

Environment The company has an open floor layout that encourages team members to engage and inspire one another. Position may require late hours during global and local sales events. All employees must have the ability to travel domestic or international for the needs of the business.

SKILLS/EXPERIENCE Languages: Fluent English. Degree holder (MBA preferred). Minimum of 5 years of experience in key account management or a related sales role, preferably in the luxury goods or eyewear at international level. Strong strategic planning and execution abilities to drive sales growth and meet revenue targets. Familiarity with CRM software and other sales management tools for effective customer relationship management. Good team management skills. Able to influence and motivate teams who may not directly report to this position. Excellent communication and organizational skills-attention to detail. Leadership and Financial skills. Strong and passionate team player with the ability to foster relationship. Solution oriented and creative skills. Willingness to take on responsibilities outside a defined job scope. Ability to work under pressure in a fast-paced high-performance environment while maintaining a high level of accuracy. Inclusive, energizing and engaging team player. Proficiency in Microsoft Office and Apple products.

Thank you in advance for your interest in this opening.

Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, or disability.

At this time, only qualified candidates will be contacted.